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Use the Upgrade License flow to move your account to a higher plan and pay instantly online. If you paid by bank transfer or cash instead, you can check the status of those requests on the Offline Request tab.

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Upgrading your plan

When you upgrade, you choose a new plan, review its pricing and features, and complete payment through the secure checkout. Your license is activated as soon as the payment succeeds.
1

Open the billing settings

In the web admin, go to Settings → Billing, then open the Plan Details tab.
2

Click Upgrade License

Select the Upgrade License button. This opens the plan selection page.
3

Review available plans

Each plan card shows:
  • Plan name and description
  • Price and billing currency
  • Features included in that plan
Compare the options and select the plan you want to move to.
4

Complete payment

You are taken to a secure checkout powered by either Razorpay or Stripe (depending on your region and the configuration set for your account). Follow the on-screen steps to enter your payment details and confirm.
5

Confirm activation

Once payment succeeds, your account license is updated to paid status and the new plan features become available immediately. You will see the updated plan name reflected on the Plan Details tab.
If the checkout does not open or you see an error, contact support — payment gateway credentials are configured at the platform level and may need to be enabled for your region.

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Offline payment requests

If you have previously arranged a plan change through a bank transfer, cash payment, or another offline method, the Offline Request tab gives you a record of every request and its current approval status. To view your offline payment requests, go to Settings → Billing → Offline Request.

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What you see

Each row in the list represents one request you submitted. The columns are:
ColumnWhat it shows
PackagePlan name and plan type (for example, monthly or annual)
Billing cycleThe billing period the request covers
Payment methodThe offline method you used (for example, bank transfer)
Created dateWhen you submitted the request
StatusCurrent state of the request
DownloadButton to re-download the proof file you uploaded

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Request statuses

  • Pending — your request has been received and is waiting for review.
  • Verified — your payment has been confirmed and your plan has been activated.
  • Rejected — the request was not approved. Contact support for the reason and next steps.
Use the Download button next to a request to retrieve a copy of the proof document (such as a bank receipt) that you submitted. Keep this for your own records.
Offline requests are reviewed manually and may take additional time to verify. If your request stays in Pending for longer than expected, reach out to support with your proof of payment.