The Shifts section is only visible on your device if your branch administrator has enabled shift management. If you see a “shift management disabled” message, contact your manager or check Waiter App (ePOS) Settings.
Permissions
You need the Manage Shifts permission to open, close, and record cash transactions. Accepting a shift that has a cash variance also requires a manager’s authorization.Opening a shift
Go to the Shifts tab
From the bottom navigation bar on your device, tap Shift. If no shift is currently open, you will see the open-shift form.
Enter the starting cash
Type the amount of cash already in the drawer before any sales take place. This figure must be zero or greater.
Viewing the active shift summary
While a shift is open, the Shift tab shows a live summary so you can monitor the cash position at any time.| Summary field | What it shows |
|---|---|
| Opened at / by | Date, time, and name of the person who opened the shift |
| Starting cash | The amount entered when the shift was opened |
| Total sales | Cumulative sales collected during the shift |
| Cash in / Cash out | Manual cash movements recorded during the shift |
| Expected cash | What the drawer should contain (starting cash + sales + cash-in − cash-out) |
| Net cash flow | Movement in the drawer since opening |
| Session elapsed time | How long the current shift has been running |
Recording cash movements
During a shift you can log money going into or out of the drawer for reasons other than sales — for example, petty cash or a till float top-up.Enter the amount and reason
Type the cash amount and an optional reason (for example, “petty cash — cleaning supplies”). The reason appears in the shift detail and on the closing report.
Closing a shift
Closing a shift walks you through a denomination-entry wizard so the app can calculate whether your physical cash matches the expected amount.Count and enter denominations
For each bill and coin denomination listed, enter how many you have in the drawer. The wizard shows denominations appropriate for your branch currency (for example, 1000, 500, 100, 50, 20, 10, 5, 1, 0.5, 0.25, 0.1, 0.05). The wizard calculates a running total as you type.
Review the variance
After you have entered all denominations, the app compares your counted total against the expected cash figure and shows the variance — the difference between the two.
- No variance — you can close the shift immediately.
- Variance exists — you must get a manager to authorize the close (see below).
Add a variance note (if needed)
If there is a discrepancy, you can type an optional note explaining it before requesting authorization.
Manager authorization for variance
When your counted cash does not match the expected amount, the app blocks the close until a manager approves it. A manager or supervisor taps the authorization prompt and enters their PIN. The override token is valid for 60 seconds — enough time to complete the close. The variance and any note you entered are saved in the shift record.Viewing shift history
The History tab on the Shifts screen lists all past shifts for your branch.- Filter by status — show only open or closed shifts.
- Filter by date range — narrow results to a specific period.