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The Kitchen Display System (KDS) gives kitchen staff a live Kanban board showing every kitchen ticket and where it stands in the cooking flow. Staff can progress individual items from pending through cooking to ready, and the ticket automatically advances when all items are done.
The KDS screen is designed for kitchen and expediting staff. Waiters typically watch their tables and table status rather than this screen.

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Permissions

To use the KDS screen, a staff member needs:
  • View KDS — opens the Kanban board and sees all tickets
  • Bump KOT — moves a ticket forward to the waiter (marks it served)
  • Recall KOT — pulls a ticket back from a forward status
  • Mark Item As 86 — marks a menu item unavailable directly from the KDS
Without View KDS, the screen will not load.

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Opening the KDS

1

Go to the KDS screen

On the ePOS app, open the bottom navigation and tap the KOT / Kitchen view.
2

Select a kitchen

If your branch has more than one kitchen station, tap the kitchen dropdown at the top of the screen and choose the kitchen you want to monitor. Each kitchen shows only its own tickets.
3

Check the date filter

The board defaults to today. Tap the date picker to view tickets from up to 30 days in the past — useful if you need to check an earlier service period.

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Understanding the Kanban columns

The board has four columns, one for each stage:
ColumnWhat it means
Pending ConfirmationThe ticket has arrived from the POS but cooking has not started
In KitchenAt least one item on the ticket is being cooked
Food ReadyAll items on the ticket are ready to be picked up or plated
ServedThe ticket has been bumped to the waiter and the food has been delivered
Each card shows the order number, the table or customer name, and the list of items with their quantities.

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Progressing items and tickets

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Starting and completing individual items

1

Start cooking an item

Inside a ticket card, tap Start next to the item you are about to cook. The item moves from pending to in-progress. When the first item on a ticket is started, the whole ticket card moves automatically to the In Kitchen column.
2

Mark an item as ready

When an item is done, tap Ready next to it. The item is marked as ready.
3

Automatic ticket rollup

Once every item on the ticket is marked ready, the ticket card moves automatically to the Food Ready column — you do not need to move it manually.

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Bumping a ticket (food delivered)

When a waiter collects the food and delivers it to the table, tap Bump on the ticket card. The ticket moves to the Served column and the waiter is notified that the order is on its way.
Staff with the Bump KOT permission can bump tickets. If your role does not include this permission, the bump button will not appear.

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Recalling a ticket

If a ticket was bumped by mistake or needs to go back for any reason, tap Recall on the ticket in the Served column. The ticket returns to its previous status so the kitchen can act on it again.
Recall changes the live status visible to waiters. Only use it when the food genuinely needs to go back to the kitchen or when a bump was made in error.

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Marking an item as unavailable (86)

If you run out of an ingredient or a dish cannot be prepared, tap the item name inside a ticket card and choose Mark as 86. The item is flagged as unavailable and will no longer appear as orderable on the POS. Staff with the Mark Item As 86 permission can do this.
Use the KOT Settings, Cancel Reasons, and Marking Items 86 page for the web-admin side of managing item availability.

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How ticket status rolls up automatically

You do not need to manually drag cards between columns. The board updates itself:
  • As soon as any item is started → ticket moves to In Kitchen
  • When all items are marked ready → ticket moves to Food Ready
  • When bumped by a kitchen or expediting staff member → ticket moves to Served
This keeps the board accurate without extra taps.

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Tips for kitchen teams

If your branch has separate grill, cold, and pastry kitchens, assign each device to its own kitchen station using the kitchen dropdown. Each screen will only show the tickets routed to that station.
Use the date filter at the end of a busy service to review all tickets from the day and confirm nothing was missed.
Do not use the table-ordering or waiter screens to bump kitchen tickets — those paths bypass the audit trail and permissions checks that the KDS uses. Always bump through the KDS screen.