Open the Kitchen Tickets view from the left menu under KOT / Kitchen.
Permissions
The actions on this page require, in plain terms:- Manage KOT to open the Kitchen Tickets view, mark items, start cooking, cancel tickets, and print kitchen tickets.
- Bump KOT to clear a finished ticket from the kitchen.
- Recall KOT to bring a bumped ticket back into the kitchen.
- A manager override PIN to recall a ticket after the recall window has passed (see Manager Override PINs for Sensitive Actions).
- Delete Order to cancel a ticket where required by your setup.
How tickets are created
Kitchen Tickets are created automatically. When an order is moved to KOT status (for example from the POS or the order detail screen), the system builds the ticket for the kitchen. If you run multiple kitchen stations, the items are split by their assigned kitchen place so each station only sees what it needs to make. A new ticket starts in one of two states depending on your settings:- Pending confirmation — the kitchen confirms the ticket before starting.
- In kitchen — the ticket goes straight into active prep.
Reading the Kitchen Tickets view
Tickets can be grouped by table, order type, or kitchen place, so each station or section sees a focused list. You can also search tickets and filter by status. Each ticket shows:| Detail | What it tells you |
|---|---|
| KOT number | The ticket’s reference number |
| Order number | The order this ticket belongs to |
| Order type | Dine-in, takeaway, or delivery |
| Table name | The table, for dine-in tickets |
| KOT status | Pending confirmation, in kitchen, food ready, served, or cancelled |
| Items and quantities | What to make and how much |
| Item status | Cooking or ready, per item |
| KOT note | Special instructions for the kitchen |
| Created time | When the ticket arrived |
| Kitchen place | The station the items belong to |
Item statuses
Each item moves through a simple flow:Cooking
Prep is underway. Use start cooking to move all items on the ticket into the cooking state at once.
SLA breach indicator
If a ticket or item is taking longer than its target prep time, the ticket shows an SLA breach indicator so staff can see at a glance which tickets are running late. Target times are set per item or per kitchen place in your KOT settings.Working a ticket
Start cooking
Open the ticket and choose start cooking to move all its items into the cooking state.
Mark items ready
As each item is finished, mark that item ready. The ticket reflects which items are done and which are still cooking.
Recalling a ticket
If you bump a ticket by mistake or need to send it back, you can recall it to return it to the in-kitchen state.Cancelling a ticket
You can cancel a ticket and record a reason, chosen from your configured cancel reason list or typed in as free text. Set up your cancel reasons under KOT Settings, Cancel Reasons, and Marking Items 86.Printing orders and kitchen tickets
You can send an order receipt (the customer bill) or a kitchen ticket directly to a printer without opening a browser print dialog. Print from the POS, the order detail screen, or the Kitchen Tickets view using the print action.How direct printing works
oFatoura supports several printer types, and falls back gracefully when a direct printer is not reachable:Direct thermal (ESC/POS)
Sends the formatted ticket straight to a network or USB thermal printer. Fastest and most reliable for kitchen and receipt printing.
Windows spooler
Routes the ticket through a shared Windows printer when you print from a computer connected to that printer.
Browser print fallback
If a direct printer is not available, the standard browser print dialog opens so you can still print.
Multi-kitchen routing
If you run multiple kitchen stations, a single order’s kitchen ticket is split by kitchen place and each part is sent to that station’s printer. A grill ticket goes to the grill printer, a bar ticket to the bar printer, and so on, with no manual sorting. To set this up:- Create your stations under Setting Up Kitchen Stations.
- Assign each menu item to a station under Assigning Menu Items to Kitchens.
- Assign a default printer per kitchen place in your printer settings.
Multi-kitchen routing depends on the multi-kitchen feature being enabled for your setup.
Related
Viewing Kitchen Tickets
All-kitchens and per-kitchen ticket views.
KOT Settings and 86
Default status, recall window, cancel reasons, and marking items 86.
Printer Configuration
Set up printers, transport, and paper width.
Receipts and Printing Basics
Receipt formatting and printing fundamentals.