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Use Order Settings to control how your order numbers look and how ordering behaves across the POS and your customer website. Use Custom Order Types to define the dine-in, delivery, and pickup options your staff and customers can choose from, with your own names and a default. Both screens are in the web admin (browser dashboard).
Permissions: You need the Manage Settings permission to open and change Order Settings and Custom Order Types.

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Order numbering

Order numbers are built from a prefix, a running count padded to a number of digits, an optional date, and a separator between the parts. For example, a prefix of Order, three digits, and a - separator produces numbers like Order-001, Order-002, and so on.
1

Open Order Settings

In the web admin, go to Settings, then Order Settings.
2

Set the prefix and digit count

Enter a Prefix (defaults to Order) and a Digit count (defaults to 3). The digit count controls how many leading zeros pad the running number.
3

Choose a separator

Set the Separator (defaults to -) that sits between the parts of the order number.
4

Add date components (optional)

Turn on Include Date to add the date to the order number, then pick which parts to show: Year, Month, Day, and Time. Selecting any date part turns the date on automatically.
5

Decide whether the counter resets daily

Turn on Reset Daily if you want the running number to start over each day. Leave it off to keep a continuous count.
6

Save

Save your changes. New orders will use the updated format.
If you turn on Reset Daily, include a date component (such as Year, Month, and Day) so that orders from different days stay unique and easy to tell apart.

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Numbering fields at a glance

FieldWhat it doesDefault
PrefixText at the start of every order numberOrder
Digit countHow many digits the running number is padded to3
SeparatorCharacter placed between the parts-
Include DateAdds the date to the order numberOff
Show Year / Month / Day / TimeWhich date parts appearOff
Reset DailyRestarts the running count each dayOff

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Display and login behavior

Order Settings also controls a few options that affect what staff and customers see when ordering.
  • Hide Menu Item Image on POS — Hides item photos on the POS so staff see a faster, text-focused menu.
  • Hide Menu Item Image on Customer Site — Hides item photos on your customer-facing website.
  • Require Login for Pickup Orders — Customers must sign in before placing a pickup order.
  • Require Login for Delivery Orders — Customers must sign in before placing a delivery order.

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QSR mode

Turn on Enable QSR Mode for a Quick Service Restaurant workflow. QSR mode streamlines ordering for fast, counter-style service where orders are taken and paid quickly rather than managed across tables over a long sitting.
QSR mode is a workflow simplification. Turn it on if your venue is counter-service or takeaway-focused; leave it off for full table-service dining.

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Out-of-stock orders (Inventory)

If your plan includes the Inventory module, you can control whether staff are allowed to keep selling items that have run out.
  • Allow Out-of-Stock Orders — When on, staff can still add items that show as out of stock. When off, those items are blocked from being ordered.
The out-of-stock option only appears when the Inventory module is enabled for your account. If you don’t see it, Inventory isn’t active on your plan.

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Custom order types

By default your restaurant offers standard dine-in, delivery, and pickup. With Custom Order Types you can rename these and add your own variations per branch — for example a “Curbside” pickup type or a “Catering” delivery type — and choose which one is selected by default.
1

Open Custom Order Types

In the web admin, go to Settings, then Custom Order Types.
2

Turn on custom options

Enable Allow Custom Order Type Options so you can add and manage your own order types for the branch.
3

Add an order type

Add a new type, give it an Order Type Name, and choose its base Type: dine-in, delivery, or pickup. The base type determines how the order is treated (for example, whether it needs a delivery address or a table).
4

Enable it

Turn on the Enabled toggle so the type becomes available for selection.
5

Set a default

Turn on Is Default for the type you want pre-selected when a new order is started.
6

Save

Save your changes. You can edit names, toggle availability, or delete a type at any time.

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Order type fields

FieldWhat it does
Allow Custom Order Type OptionsTurns custom order types on for the branch
Order Type NameThe label staff and customers see
TypeThe base behavior: dine-in, delivery, or pickup
EnabledWhether the type is available for selection
Is DefaultWhether the type is pre-selected on new orders
Custom order types are set per branch. If you run more than one location, configure each branch’s order types separately.

Setting Up Taxes

Choose order-level or item-level tax and inclusive pricing.

Branch Delivery Settings

Configure delivery fees, radius, and minimum order amounts.

Restaurant Information and Localization

Set your restaurant name, currency, timezone, and language.

Configuring the Customer Site

Control login, order availability, and display on your website.