You need the Create Kitchen Station or Update Kitchen Station permission to assign or remove items. Contact your administrator if the assignment controls are not visible.
How routing works
Every menu item can be linked to exactly one kitchen station. When a waiter submits an order, the system groups the items by their assigned station and sends a separate KOT to each station’s printer. Items that share the same station appear on a single ticket for that station.Assigning items to a station
Open Kitchen Settings
In the web admin, go to Kitchen Places in the sidebar and select Kitchen Settings.
Find the station
Locate the kitchen station card you want to populate. Each card shows the station name and a count of items already assigned.
Open the add-items modal
Click the Add Items button on the station card. A modal dialog opens showing your full menu item list.
Search and select items
Use the search box at the top of the modal to filter items by name. Each item in the list shows:
- Item name
- Type badge (veg / non-veg)
- Variations indicator (if the item has multiple variations)
- Price
Removing an item from a station
On the station card in Kitchen Settings, each assigned item has a Remove action. Clicking it unlinks that item from the station. The item then moves to the Unassigned Items section until you route it to another station.Handling unassigned items
The Unassigned Items section appears at the bottom of the Kitchen Settings page and lists every menu item that has not been assigned to any station. For each unassigned item you can use the quick-assign dropdown to select any active station directly from the list — no need to open the bulk modal. This is the fastest way to clear the unassigned list one item at a time.Advanced routing updates
Station assignments can also be updated from the ePOS waiter app by staff who have the Manage Kitchen Routing permission. This is an advanced action intended for kitchen managers who need to re-route individual items quickly during a busy service — for example, to redirect an item to a backup station when a printer goes offline.Permissions summary
| Action | Required permission |
|---|---|
| Assign items to a station | Create Kitchen Station |
| Remove items from a station | Update Kitchen Station |
| Quick-assign unassigned items | Update Kitchen Station |
| Update routing from the ePOS app | Manage Kitchen Routing |
Related
- Setting Up Kitchen Stations — create stations and assign printers before routing items
- KOT Settings, Cancel Reasons, and Marking Items 86 — configure default KOT behaviour and item availability
- Viewing Kitchen Tickets (All Kitchens and Per-Kitchen) — monitor incoming orders once routing is in place
- Adding and Editing Menu Items — manage the item catalogue that appears in the assignment modal