KOT settings
KOT Settings let you choose what happens the moment a kitchen order ticket is created, and whether kitchen staff can track the progress of individual items within a ticket.KOT Settings are under Settings > KOT Settings in the web admin — not inside the Kitchen Places sidebar section.
You need the Manage Settings permission to change KOT Settings.
Default KOT status
When a waiter sends an order to the kitchen, the new KOT is created with one of two starting statuses:| Option | What it means |
|---|---|
| Pending confirmation | The ticket waits in a “pending” column until a chef or kitchen manager moves it to cooking. Useful when a supervisor must approve before work starts. |
| Cooking (In Kitchen) | The ticket goes straight into the active cooking column. Best for fast-paced kitchens where every ticket should be acted on immediately. |
Item-level status tracking
When this setting is enabled, each individual item inside a KOT has its own status that kitchen staff can bump independently — for example, marking a starter as ready while a main course is still cooking. When disabled, the whole ticket moves as a single unit. Enable item-level status if your kitchen needs fine-grained visibility into which dishes are ready. Leave it off if you prefer a simpler, all-or-nothing ticket flow.KOT cancel reasons
Cancel reasons are the predefined options staff see when they cancel a KOT from the kitchen view. Having a set list keeps your records consistent and makes it easy to spot patterns (for example, repeated cancellations due to stock issues). Cancel reasons are configured in the Cancel Reasons subsection of the same Settings > KOT Settings page.Fields for each cancel reason
| Field | Description |
|---|---|
| Reason name | The label staff see in the cancellation modal, e.g. “Wrong order sent” or “Item out of stock”. |
| Applicable to KOT cancellation | Toggle this on to make the reason appear when a KOT is being cancelled. Reasons with this off are not shown in the KOT cancellation flow. |
You need the Manage Settings permission to add or edit cancel reasons.
Marking a menu item as 86 (out of stock)
“86” is kitchen shorthand for an item you’ve run out of or cannot serve. When a staff member marks an item as 86 from the ePOS waiter app, the change takes effect immediately: the item shows as unavailable to waiters taking orders and to customers browsing your online shop.This action is performed on the ePOS waiter app (phone or tablet), not the web admin.
Staff need the Mark Item As 86 permission to toggle item availability.
How to mark an item as 86
Open the KOT or menu on the ePOS app
From the kitchen display screen or the menu screen on the ePOS app, locate the item you want to mark unavailable.
Select the item and toggle availability
Tap the item and use the availability toggle to mark it as out of stock.
Add an optional reason
You can enter a short note (up to 500 characters) explaining why the item is unavailable — for example, “Ran out of stock” or “Quality issue”. This is optional but helps with the audit trail.