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The Daily Closing Report gives you a single-page snapshot of everything that happened on the register for a chosen date. Use it at the end of each day (or shift) to confirm that cash in the drawer matches what the system expects, spot unusual voids or refunds, and hand over a clean record to your accountant.
You need the Show Daily Report permission to access this report. If you don’t see it in the Reports menu, ask your administrator to grant access.

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Opening the report

1

Go to Reports > Daily Report

In the web admin, open the Reports section from the left-hand navigation and select Daily Report.
2

Choose a date

Use the date picker to select the day you want to review. The report defaults to today.
3

Filter by shift (optional)

If your branch runs multiple shifts, a Shift dropdown appears. Select a specific shift to see only that shift’s activity, or leave it blank to see the full day across all shifts.
4

Read the summary

The report loads immediately. Review each section described below.

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What the report shows

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Sales summary

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Cash reconciliation

A small variance is normal. A large or recurring variance is worth investigating — check the drawer events and voided payments sections for unusual activity.

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Voids and voided payments

  • Voids — the count and total value of items that were removed from orders before payment.
  • Voided payments — the total value of payments that were recorded then reversed.

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Refund detail

Shows completed refunds and any refunds that were themselves voided (reversed after being issued), so you can distinguish money that was genuinely returned to customers from corrections made in error.

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Drawer events

A log of every cash-in and cash-out movement recorded during the day — for example, petty cash removed for a purchase or a float added at the start of a shift.

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Cash denomination count

If your staff recorded a denomination breakdown when closing the register (e.g. number of each bill and coin), that breakdown appears here so you can verify the count note by note.

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Tax-exempt orders

The count and total value of orders that were marked as tax-exempt during the day.

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Promotion discounts

The total discount value applied through item-level promotions (separate from manual POS discounts and coupon codes).

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Comparing to the previous day

Below the main figures you will see a prior-day comparison panel. Each key metric shows whether it is higher or lower than the same metric from the day before, helping you spot trends at a glance.

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Exporting and printing

1

Choose your export format

Use the export controls at the top of the report to select your format:
  • Web PDF — opens a print-friendly PDF in the browser, suitable for email or filing.
  • CSV — downloads a spreadsheet you can open in Excel or Google Sheets.
  • ESC/POS print — sends the report directly to a connected receipt printer via the cloud print queue.
2

Confirm and download or print

Click the corresponding button. The file downloads immediately, or the print job is queued for the printer.
The ESC/POS print option sends the job to whichever printer is configured for your branch. Make sure the printer is online before using this option, otherwise the job will queue and may print later unexpectedly.