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The Reservations screen on the ePOS app gives floor staff quick access to the day’s bookings. You can check who is arriving, confirm or check in guests, and add new walk-in or phone reservations — all without leaving the device.
The reservations feature must be enabled for your branch. If you do not see the Reservations tab, contact your manager or check Reservation Settings in the web admin.

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Permissions

Three separate permissions control what you can do on this screen:
  • View reservations — see the list and reservation details
  • Create reservations — add new bookings
  • Update reservations — change a reservation’s status
Staff who only have the view permission can browse reservations but cannot create or update them.

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Browsing and filtering reservations

When you open the Reservations screen you see a list of bookings for the current branch. Each card shows the customer name, phone number, party size, reserved time, table (if assigned), and current status. To filter the list:
  • Date — tap the date picker at the top of the screen to jump to a different day. The default is today.
  • Status — use the status filter to show only reservations in a particular stage: All, Pending, Confirmed, Checked In, or Cancelled.

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Creating a new reservation

1

Tap the + icon

On the Reservations screen, tap the + button to open the new reservation form.
2

Enter the customer's details

Fill in the customer name and phone number — both are required. These are used to look up or create the guest record.
3

Set the party size

Enter the number of guests in the party size field.
4

Pick the date and time

Use the date picker and time picker to set when the guests are expected to arrive.
5

Optionally assign a table

If you already know which table the party will sit at, select it from the table field. You can leave this blank and assign a table later.
6

Add any special requests

Use the notes field to record dietary requirements, celebrations, or any other requests from the guest.
7

Save the reservation

Tap Save. The reservation is created with a status of Pending and appears in the list.

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Updating a reservation’s status

As guests progress through their visit, move the reservation through its lifecycle:
StatusWhen to use
PendingBooking received but not yet confirmed with the guest
ConfirmedYou have spoken to the guest and confirmed their arrival
Checked InThe party has arrived and been seated
CancelledThe reservation will not go ahead
To change the status:
  1. Tap the reservation card to open its detail view.
  2. Select the new status from the status options.
  3. The update saves immediately and the card reflects the new status in the list.
Cancelling a reservation cannot be undone from the app. If you need to reinstate a cancelled booking, use the web admin reservations page.

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Tips

Use the Confirmed status as a quick way to identify which guests you have spoken to. At a glance, Pending means a follow-up call may still be needed.
If a table has already been reserved, its status appears as reserved on the table grid when you are taking orders. Check the Reservations screen to see which booking is holding it.