Each menu item can have only one promotion at a time. When you create a promotion, items that already have one are hidden from the item list, so you won’t accidentally double up.
Permissions
Working with promotions requires staff with the Manage Promotion Discount capability (in addition to being able to view menu items). If a team member can’t see or change promotions, check that their role grants this capability.What you can set
| Field | What it does |
|---|---|
| Menu item | The single item the discount applies to. Items that already have a promotion are excluded from the list. |
| Discount type | Fixed (a set amount off) or Percent (a percentage off). |
| Discount value | For percent, enter 0–100. For fixed, enter the amount off (0 or more, in your currency). |
| Valid from | The date and time the promotion starts. Uses your restaurant’s time zone. |
| Valid to | The date and time the promotion ends. Must be later than the “valid from” time. |
| Active | A toggle to turn the promotion on or off without deleting it. |
Create a promotion
Start a new promotion
Choose to add a new promotion, then select the menu item you want to discount. Only items without an existing promotion appear in the list.
Choose the discount
Pick Fixed or Percent, then enter the discount value. Percentages are capped at 100.
Set the window
Set the Valid from and Valid to date and time. The end must be after the start. Times follow your restaurant’s time zone.
Manage existing promotions
From the Promotions list you can:- Edit a promotion to change the discount, value, or dates.
- Toggle active/inactive to pause or resume an offer without losing its settings.
- Delete a promotion when you no longer need it, which frees the item to receive a new promotion.
- Search by item name to find a specific promotion quickly.
- View the discount amount and validity window at a glance.
How promotions appear and get tracked
While a promotion is active and within its date window, the discounted item is highlighted in your online shop so customers notice the offer. The discount is applied to that item automatically. To review how your promotions performed, check the Promotion report, which tracks the discounts your promotions delivered alongside your tax and discount totals.Related
Adding and Editing Menu Items
Set up the items you want to promote.
Discount Coupons for Online Orders
Offer code-based discounts at checkout instead of per-item promotions.
Tax, Discount, and Promotion Reports
Track how your promotions performed.
Menu Setup Overview
See everything in the Menu Setup section.