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A promotion is a time-limited discount on a single menu item. You pick the item, choose a fixed amount or a percentage off, set the dates and times the offer runs, and switch it on. While a promotion is active, the item is highlighted in your online shop and the discount applies automatically. You manage promotions from the web admin in your browser.
Each menu item can have only one promotion at a time. When you create a promotion, items that already have one are hidden from the item list, so you won’t accidentally double up.

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Permissions

Working with promotions requires staff with the Manage Promotion Discount capability (in addition to being able to view menu items). If a team member can’t see or change promotions, check that their role grants this capability.

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What you can set

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Create a promotion

1

Open Promotions

In the sidebar, go to Menu > Promotions.
2

Start a new promotion

Choose to add a new promotion, then select the menu item you want to discount. Only items without an existing promotion appear in the list.
3

Choose the discount

Pick Fixed or Percent, then enter the discount value. Percentages are capped at 100.
4

Set the window

Set the Valid from and Valid to date and time. The end must be after the start. Times follow your restaurant’s time zone.
5

Activate and save

Turn the Active toggle on and save. The promotion takes effect once it is active and the current time falls inside the window.
You can prepare a promotion in advance: set a future start time and leave it active. It begins discounting only when the start time arrives and stops automatically at the end time.

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Manage existing promotions

From the Promotions list you can:
  • Edit a promotion to change the discount, value, or dates.
  • Toggle active/inactive to pause or resume an offer without losing its settings.
  • Delete a promotion when you no longer need it, which frees the item to receive a new promotion.
  • Search by item name to find a specific promotion quickly.
  • View the discount amount and validity window at a glance.

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How promotions appear and get tracked

While a promotion is active and within its date window, the discounted item is highlighted in your online shop so customers notice the offer. The discount is applied to that item automatically. To review how your promotions performed, check the Promotion report, which tracks the discounts your promotions delivered alongside your tax and discount totals.
A promotion only applies when it is both active and inside its valid-from / valid-to window. If a discount isn’t showing, confirm the toggle is on and that the current date and time fall within the window.

Adding and Editing Menu Items

Set up the items you want to promote.

Discount Coupons for Online Orders

Offer code-based discounts at checkout instead of per-item promotions.

Tax, Discount, and Promotion Reports

Track how your promotions performed.

Menu Setup Overview

See everything in the Menu Setup section.