You need the Show Payments permission to open the payment dialog and see recorded payments, and the Process Payment permission (which overlaps with Create Order) to actually save a payment. Ask your manager if the option is missing.
Collecting a single payment
Open the payment dialog
On the POS screen, click Collect Payment in the order panel. From the orders list, open the order detail page and click Add Payment in the payments section.
Choose a payment method
Select from the methods your branch has configured — for example: Cash, Card, Online / UPI, Bank Transfer, or Due (to mark the balance as a credit). The list reflects whatever your admin has enabled under Configuring Payment Methods and Gateways.
Enter the amount
The dialog pre-fills the full balance due. You can type a different amount, or use the quick-amount buttons to pick a common denomination. If you enter more than the balance, the Return / Change figure updates live so you can hand back the right cash amount.
Adding a tip
Before confirming, you can add a tip inside the same dialog.Choose the tip mode
Select Percentage to calculate a tip as a share of the order total, or Fixed Amount to type a specific value.
Use a predefined option or enter manually
If your admin has set up predefined tip options (e.g. 5 %, 10 %, 15 %, or fixed amounts), they appear as quick-select buttons. Tap one to apply it, or type your own amount in the field.
Splitting the bill
You can split a bill equally, by custom amounts, or by specific items.- Split by amount
- Split by items
Open the payment dialog and choose Split
In the payment dialog, look for the Split option and select By Amount.
Set the number of splits or enter amounts
Enter how many ways to split, and the dialog divides the balance evenly. You can then adjust each individual amount manually — the dialog tracks what remains to be collected.
Each portion of a split can use a different payment method. For example, one guest can pay by card while another pays cash.
Due payments and partial payments
Selecting Due as the payment method records the balance as owed rather than collected — useful for accounts or tabs you’ll settle later. You can also pay only part of the total at any time by typing a lower amount. The order stays open with the remaining balance showing in the payment section. You can come back and add another payment later to cover the rest. When the last outstanding amount is collected, the order automatically transitions to the paid/settled status.Order status after payment
| Payment state | What happens |
|---|---|
| Fully paid (cash, card, etc.) | Order moves to Paid (or Served/Delivered for dine-in/delivery). |
| Partial payment recorded | Order remains open; balance due is shown in the payment section. |
| Paid via Due method | Order may remain active with a due balance flagged. |
Permissions reference
| What you need to do | Permission required |
|---|---|
| Open the payment dialog and view existing payments | Show Payments |
| Record or save a payment | Show Payments + Create Order |