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When an order is ready to be settled, you open the Add Payment (or Collect Payment) dialog from the POS screen or from the order detail page. From there you can choose the payment method, add a tip, split the bill, and confirm — all in one flow.
You need the Show Payments permission to open the payment dialog and see recorded payments, and the Process Payment permission (which overlaps with Create Order) to actually save a payment. Ask your manager if the option is missing.

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Collecting a single payment

1

Open the payment dialog

On the POS screen, click Collect Payment in the order panel. From the orders list, open the order detail page and click Add Payment in the payments section.
2

Choose a payment method

Select from the methods your branch has configured — for example: Cash, Card, Online / UPI, Bank Transfer, or Due (to mark the balance as a credit). The list reflects whatever your admin has enabled under Configuring Payment Methods and Gateways.
3

Enter the amount

The dialog pre-fills the full balance due. You can type a different amount, or use the quick-amount buttons to pick a common denomination. If you enter more than the balance, the Return / Change figure updates live so you can hand back the right cash amount.
4

Confirm and save

Click Confirm (or Save). The payment is recorded instantly. If the payment covers the full balance, the order status advances automatically — typically to Paid or Served depending on your order type.

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Adding a tip

Before confirming, you can add a tip inside the same dialog.
1

Choose the tip mode

Select Percentage to calculate a tip as a share of the order total, or Fixed Amount to type a specific value.
2

Use a predefined option or enter manually

If your admin has set up predefined tip options (e.g. 5 %, 10 %, 15 %, or fixed amounts), they appear as quick-select buttons. Tap one to apply it, or type your own amount in the field.
3

Confirm

The tip is added to the payment total. It shows on the receipt and in the payment record.
Predefined tip options and the tip feature itself are configured under Settings → Waiter App Settings. If you don’t see the tip section at all, it may not be enabled for your branch.

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Splitting the bill

You can split a bill equally, by custom amounts, or by specific items.
1

Open the payment dialog and choose Split

In the payment dialog, look for the Split option and select By Amount.
2

Set the number of splits or enter amounts

Enter how many ways to split, and the dialog divides the balance evenly. You can then adjust each individual amount manually — the dialog tracks what remains to be collected.
3

Process each part in turn

Choose a payment method for the first amount and confirm it. Repeat for each remaining portion until the full balance is covered.
Each portion of a split can use a different payment method. For example, one guest can pay by card while another pays cash.

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Due payments and partial payments

Selecting Due as the payment method records the balance as owed rather than collected — useful for accounts or tabs you’ll settle later. You can also pay only part of the total at any time by typing a lower amount. The order stays open with the remaining balance showing in the payment section. You can come back and add another payment later to cover the rest. When the last outstanding amount is collected, the order automatically transitions to the paid/settled status.
Orders with an open due balance appear in your Payment Records and Due Payments report. Review this regularly to avoid uncollected balances going unnoticed.

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Order status after payment

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Permissions reference