You need the Manage Settings permission to create or edit branches and operating hours. Creating branches also requires the Change Branch permission.
Branch settings
Add a new branch
Fill in the branch details
Enter:
- Branch Name — required; this appears throughout the admin and on the ePOS app.
- Branch Address — the physical address of the location.
- Latitude and Longitude — used for delivery distance calculations and map pins. Enter the coordinates for the branch location.
Edit a branch
From Settings > Branch Settings, find the branch in the list and click its edit button. You can update the name, address, and coordinates at any time. Save when done.Delete a branch
Click the delete button next to the branch and confirm when prompted. Deleting a branch is permanent — make sure all staff, tables, and orders for that location have been handled first.Cloning a branch
If you are opening a new location that shares the same menu, delivery rules, or kitchen workflow as an existing branch, the clone feature saves you from repeating all that setup manually.Select what to copy
Under the Clone from branch section, choose the source branch and tick the items you want to copy:
| Option | What it copies |
|---|---|
| Menu | Menu structures from the source branch |
| Categories | Item categories |
| Menu Items | All menu items and their prices |
| Item Modifiers | Modifier options attached to items |
| Modifier Groups | Modifier group definitions |
| Reservation Settings | Slot times, durations, and availability rules |
| Delivery Settings | Fee type, radius, schedule, and thresholds |
| KOT Settings | Kitchen ticket defaults |
Operating hours
Operating hours are set per branch. Each day of the week can be independently enabled or disabled, with its own opening and closing times.Set hours for each day
For each day of the week (Monday through Sunday):
- Toggle Is Open on to mark that day as a trading day.
- Set the Opening time using the time picker.
- Set the Closing time using the time picker.
- Toggle Is Open off to mark the day as closed — the times are saved but ignored until you re-enable the day.
Operating hours are per-branch. Repeat this process for each branch if their hours differ.
Restaurant status
Restaurant Status gives you a quick way to open or close your entire restaurant — or individual branches — without touching operating hours. This is useful for unexpected closures, public holidays, or temporary suspensions.Set the restaurant-wide status
Add a closed message (optional)
If you select Closed, you can enter a message (up to 500 characters) that customers will see — for example, “We are closed for a public holiday and will reopen tomorrow.”
Override status for individual branches
Below the restaurant-wide status, each branch has its own status override. This lets you close one location while keeping others open, or force a branch open even when the restaurant-wide status is set to closed. For each branch, choose one of three options:| Override | Behaviour |
|---|---|
| Inherit | The branch follows the restaurant-wide status set above. |
| Open | The branch is always shown as open, regardless of the restaurant-wide setting. |
| Closed | The branch is closed regardless of the restaurant-wide setting. |
Related
- Branch Delivery Settings — configure delivery fees, radius, and schedules per branch
- Reservation Settings — set up booking slots per branch
- Switching Active Branch in the Web Admin — how to change which branch you are viewing in the admin
- Settings Reference Overview — full list of settings pages