Waiter App (ePOS) Settings

These settings control how the ePOS waiter app behaves for a specific branch: what orders staff can see, which payment methods appear at checkout, how orders are assigned, and what managers can approve on their own. Role-based permissions live separately in Role Settings — this page covers operational behavior, not who can do what.

You must have the Manage Settings permission to change these settings. Settings are branch-specific — select the correct branch at the top of the page before saving.

Opening the settings

Go to Settings

In the web admin, open Settings from the main navigation and choose Waiter App Settings.

Select your branch

Use the branch selector at the top of the page to choose the branch you want to configure. Changes apply only to the selected branch.

Adjust settings and save

Update the options described below, then save your changes.

Order visibility

Setting	What it does
Waiter show all orders	When on, every waiter on the app sees all open orders for the branch. When off, each waiter only sees orders assigned to them.

Turn this off if your floor team works individual sections and you want waiters focused on their own tables only.

Payment methods

Choose which payment methods appear as options when a waiter closes a bill. Enable only the methods your branch accepts. Available options: Cash, Card, UPI, Bank transfer, Other, Talabat, TM Done, Khedmah.

Order assignment

Setting	What it does
Auto-assign waiter to orders	Automatically assigns the waiter who creates an order to that order.
Max concurrent orders per waiter	Limits how many open orders one waiter can hold at once. Leave blank for no limit.

UX and confirmation options

Setting	What it does
Require table confirmation	Before sending a new order to the kitchen, the app prompts the waiter to confirm the table. Helps prevent orders going to the wrong table.
Require attendance before order	Staff must clock in before they can create a new order. Useful when you track attendance alongside shift operations.
Enable order timeline	Shows a live activity timeline inside each order, so staff can see when items were added, bumped, or paid.
Show item tax breakdown	Displays a per-item tax detail line on the order screen.

Shift management

Setting	What it does
Shift management enabled	Enables shift open/close workflow on the device. When on, waiters must open a shift before taking orders and close it at end of service.
Post-shift-close behavior	Controls what happens to orders after a shift is closed: Lock waiter (waiter’s orders are locked to them), Lock all (all orders on the branch lock), or No change (orders remain accessible as normal).

If shift management is disabled, the shift open/close controls do not appear on the ePOS app for this branch.

Invoice sending

Setting	What it does
Invoice send enabled	When on, waiters can send a digital invoice to the customer (for example, by email or link) directly from the order screen.

History windows

History windows control how far back each role can scroll when viewing past orders on the ePOS app.

Role	Options
Waiter history window	Current shift, Today, Last 7 days, Last 30 days, All
Manager history window	Current shift, Today, Last 7 days, Last 30 days, All
Admin history window	Current shift, Today, Last 7 days, Last 30 days, All

Set tighter windows for waiters to keep their view focused on current service, and broader windows for managers who need to investigate past orders.

Active orders scope

Controls which orders appear in the Active Orders panel on the ePOS home screen.

Option	What it shows
Current shift	Only orders created during the currently open shift.
Today	All orders created today regardless of shift.
All	All open orders with no time restriction.

Manager override settings

These settings govern when a manager PIN is required for sensitive actions and whether managers and admins can approve their own actions.

Setting	What it does
Manager self-approve	When on, managers and branch heads can approve their own sensitive actions without a separate PIN from another manager.
Waiter override actions	Select which actions waiters can request a manager override for (for example: void items, cancel orders, apply discounts). Actions not listed here always require a manager PIN.

Enabling Manager self-approve means a manager can perform sensitive operations — such as applying large discounts or voiding items — without a second approval. Review this carefully for high-trust branches.

The override PIN flow, thresholds, and how managers generate override tokens are covered in Manager Override PINs.

Permissions note

All settings on this page require the Manage Settings permission. To control what individual roles can do inside the app (void orders, process refunds, apply discounts, etc.), go to Role Settings.

Role Settings and Permission Tiers — grant or restrict what each role can do in the app
Manager Override PINs — how override tokens work and how managers approve actions
Opening and Closing Shifts on the ePOS App — shift workflow from the device
Clocking In and Out on the ePOS App — attendance on the device
ePOS App Settings and Manager Overrides — device-level settings

Branding, Theme, and Landing Page Printer Configuration and Devices

Introduction

Getting Started

Essential Configuration

Menu Setup

Floor and Tables

Staff, Roles, and Permissions

Selling: Web POS and Orders

Selling: The ePOS Waiter App

Kitchen Setup

Customers and Reservations

Payments and Expenses

Daily Operations: Shifts and Cash Register

Inventory

Cloud Kitchen

WhatsApp Notifications

Online Ordering and Customer Site

Analytics and Reports

The Dashboard

Settings Reference

Billing and Subscription

Reference

Opening the settings

Order visibility

Payment methods

Order assignment

UX and confirmation options

Shift management

Invoice sending

History windows

Active orders scope

Manager override settings

Permissions note

​Opening the settings

​Order visibility

​Payment methods

​Order assignment

​UX and confirmation options

​Shift management

​Invoice sending

​History windows

​Active orders scope

​Manager override settings

​Permissions note

​Related

Opening the settings

Order visibility

Payment methods

Order assignment

UX and confirmation options

Shift management

Invoice sending

History windows

Active orders scope

Manager override settings

Permissions note

Related