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Delivery executives are the staff or drivers who carry orders out to customers. From the web dashboard you can keep a list of your delivery people, assign one to each delivery order, and see at a glance which orders each person is handling. This page covers the browser dashboard. You work with delivery executives from the Delivery Executives menu and assign them from inside an order.
Delivery executives are only relevant when your delivery option is turned on for the branch. See Branch Delivery Settings to enable and configure delivery.

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Permissions

What a staff member can do here depends on their permissions:
  • Show Delivery Executive — view the delivery executive list.
  • Create Delivery Executive — add a new delivery executive.
  • Update Delivery Executive — edit an existing delivery executive’s details.
  • Delete Delivery Executive — remove a delivery executive.
Assigning an executive to an order happens from the order detail screen and follows your normal order-editing permissions.

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What a delivery executive record holds

Each delivery executive you add stores:
FieldWhat it’s for
NameThe person’s name, shown when you assign them and in lists.
Phone numberContact number for reaching the driver during a delivery.
Area / ZoneThe area or zone this person usually covers.
StatusWhether the executive is active (available to assign) or inactive.
Assigned orders countHow many orders are currently linked to this executive.

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Managing your delivery executives

1

Open the Delivery Executives list

In the left menu, choose Delivery Executives. You’ll see everyone you’ve added, along with their contact details and how many orders each is handling.
2

Add a new delivery executive

Create a new executive and fill in their name, phone number, and area or zone. Set the status to active so they can be assigned to orders.
3

Edit an executive

Open any executive to update their name, phone, area, or status. Set someone to inactive when they’re off the rota so they don’t appear as an option on new orders.
4

Delete an executive

Remove a delivery executive you no longer need.
Use the Area / Zone field to match drivers to the parts of town they know best. You can also export the delivery executive list for your own records.

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Assigning an executive to a delivery order

You assign a delivery person from the order itself, not from the executive list.
1

Open the delivery order

From the Orders list, open the delivery order you want to assign.
2

Find the delivery section

In the order detail, look for the delivery section, which shows the delivery address and the delivery executive.
3

Assign the executive

Choose a delivery executive from your active list. The order is now linked to that person for tracking, and their contact details are available if you need to reach them.
Only delivery-type orders have a delivery executive. Dine-in and takeaway orders don’t use this field.

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Filtering delivery orders by executive

When you need to see who is carrying what, you can narrow the orders view to delivery orders and check which executive is assigned to each. Combine the delivery order type filter with the other order filters (date range, status, and staff) to track active deliveries and follow up on anything running late.

Branch Delivery Settings

Turn on delivery and configure delivery fees and zones.

Delivery Addresses and Fee Calculation

How customer delivery addresses and fees work.

Finding Orders and Managing Order Detail

Search, filter, and open orders to assign delivery staff.

Creating Orders on the POS

Build delivery, dine-in, and takeaway orders at the register.