You need the Show Kitchen Place and Manage KOT permissions to access these views. Staff without those permissions will not see the kitchen ticket screens.
The all kitchens view
Go to Kitchen Places → All Kitchen KOT in the sidebar. This page shows KOTs from every active kitchen station on a single board, making it easy for managers or expeditors to monitor the whole kitchen at once.Status columns
Tickets are organised into four columns based on where they are in the cooking flow:| Column | What it means |
|---|---|
| Pending | Ticket received, not yet picked up by the kitchen |
| In kitchen | Kitchen has started preparing the order |
| Food ready | All items are prepared and ready for the server |
| Served | Order has been delivered to the table |
What each ticket shows
Each card on the board displays:- KOT number and order number
- Waiter name
- Table code
- SLA due time — a countdown that turns urgent as the target time approaches
- Individual item statuses (if item-level status tracking is turned on in your KOT settings)
The per-kitchen view
Go to Kitchen Places → [Kitchen Name] in the sidebar. You land on a view that shows only the tickets routed to that specific station, along with the printer assigned to it. The layout and controls are identical to the all kitchens view — the difference is that a chef working at that station sees only their own queue.Filtering and finding tickets
Both views share the same set of controls at the top of the board.Date range
Use the date range selector to switch between today’s tickets and the current week. This lets you review recent history without leaving the board.Filter by status
Open the status filter dropdown to narrow the board to tickets in a particular column — useful when you want to focus only on pending or food-ready tickets.Search
Type in the search box to find tickets by KOT number, order number, waiter name, or table code.Group by
Use the Group by selector to reorganise the board into logical sections:- None — all tickets in a flat list within each column
- Table — tickets grouped by table code
- Order type — grouped by dine-in, takeaway, delivery, etc.
- Kitchen — grouped by station (most useful in the all kitchens view)
Item-level status tracking
When item-level status is enabled in your KOT settings, each ticket expands to show the preparation status of every item on it individually. This lets the kitchen track which dishes are done before the whole ticket is ready.Cancelling a ticket
Pick a reason
Select a reason from the list of configured cancel reasons. You must choose a reason — the confirmation will not proceed without one.
Permissions summary
| Capability | Permission required |
|---|---|
| View the kitchen ticket board (any view) | Show Kitchen Place |
| Cancel a ticket or manage ticket state | Manage KOT |
Related
- Setting up kitchen stations — create and configure your kitchen stations and printer assignments
- Assigning menu items to kitchens — control which station receives each item’s ticket
- KOT settings, cancel reasons, and marking items 86 — configure default KOT status, item-level tracking, and cancel reasons
- Kitchen display (KDS) on the ePOS app — how kitchen staff bump and recall tickets from the waiter app