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oFatoura is a restaurant point-of-sale platform that runs your front-of-house, kitchen, online orders, and back-office reporting from one connected system. You work in it through three surfaces, and each is designed for a different job and a different person. This page explains what those three surfaces are, how one restaurant can run many branches, and how staff sign in to the part of the system their role needs.

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The three surfaces

Web admin dashboard

The browser-based control room for owners and managers. Set up your menu, taxes, branches, staff, printers, and pricing, and read your sales and reports here.

ePOS waiter app

The app your floor staff run on a phone or tablet. Take table orders, send tickets to the kitchen, take payments, run shifts, and clock in and out.

Customer site

Your public ordering page. Guests browse your menu, order online or from a table QR code, and can book a table — all in your own branding.

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Web admin dashboard (browser)

The web admin is where the business is configured and watched. You open it in a browser and sign in with your email and password. Owners and managers use it to build menus and item categories, set up taxes, manage dining areas and tables, add staff and decide what each role can do, configure printers and receipts, and review sales, payments, and other reports. You also pick which branch you are working in here when your restaurant has more than one location.

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ePOS waiter app (phone or tablet)

The ePOS waiter app is the hands-on tool for service. Staff sign in on the device, then take orders at the table, fire kitchen tickets, take payments, open and close shifts, and clock in and out. A single device can be paired to a named POS terminal so it uses the right receipt and printer setup, and several staff members can share one device by switching users without signing out completely.

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Customer site (online shop and QR ordering)

The customer site is the public face of your restaurant. Guests can browse the menu and place orders online, scan a table QR code to order from where they sit, and — when you enable it — book a table. What customers can do (whether they can order, whether they must log in, your branding and policies) is controlled from the web admin.
You configure the customer site and online ordering from the web admin. See Online Ordering and Customer Site Overview.

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One restaurant, many branches

Your account represents one restaurant. Inside that restaurant you can run one or more branches — separate locations, each with its own dining areas, tables, kitchen, printers, and day-to-day operations. This matters because some information is shared across the whole restaurant, while other information belongs to a single branch.

Shared across the restaurant

Your restaurant identity, your menu and items, your staff list and the roles that define what they can do, and your subscription and plan.

Scoped to one branch

Dining areas and tables, kitchen stations and printers, operating hours, table QR codes, and the orders, shifts, and day-to-day activity that happen at that location.
Because of this split, both the web admin and the ePOS app ask you to choose an active branch when your account is assigned to more than one location. Everything you then create or view — orders, tables, shifts — applies to that branch until you switch.
If you only have one branch, or you are assigned to just one, you skip the branch picker and go straight to your dashboard. The picker only appears when there is a real choice to make.
Switching branches is supported in both surfaces:

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Staff sign in to the surface their role needs

Staff are added once, in the web admin, and given a role. That role decides both what they can do and which surfaces they will use.
1

Managers and owners use the web admin

They sign in with email and password in a browser to set up and run the business. See Logging In and Verifying Your Email.
2

Floor and kitchen staff use the ePOS app

They sign in on the device with email and password the first time, then can use a quick PIN afterward. See Logging In, Quick PIN, and Switching Users.
3

Customers use the public site

Your guests never need a staff account — they browse and order on the customer site, optionally creating their own login if you require it.
What each staff member can do is set by their role and any per-person adjustments you make. Some sensitive actions can also require a manager’s approval. See Staff and Permissions Overview.

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How to use the rest of these docs

The help center follows the order you will naturally work in:

Start Here

A first-week checklist that points you to each setup task in order.

Getting Started

Logging in, verifying your email, and finishing your setup checklist.

Essential Setup

Restaurant information, taxes, order numbering, and receipts.

Menu

Build your menus, categories, items, variations, and modifiers.

Floor and Tables

Set up dining areas, tables, waiter assignments, and QR codes.

ePOS Waiter App

Everything your staff do on the phone or tablet during service.
New to oFatoura? Begin with Start Here: Your First Week Checklist, then work through Getting Started and Essential Setup before opening for service.