This page covers the web dashboard. For taking orders on a phone or tablet, see Taking Table Orders on the ePOS App.
Permissions
What staff can do here depends on their permissions:- Show Order lets a staff member open the Orders list and view order detail.
- Update Order lets them change status, edit items, customer, table, charges, notes, and delivery assignment.
- Delete Order lets them cancel and delete orders.
- Open Others Orders lets a waiter see and work on orders that someone else created. Without it, waiters see only their own.
Finding orders in the list
Open Orders from the left menu to see all orders for your active branch.By default, waiters see only today’s orders. Managers and owners can widen the date range to see more.
Search
Use the search bar to find an order by:- Order number
- Customer name
- Customer phone number
Filters
Narrow the list with these filters:| Filter | What it does |
|---|---|
| Status | Show only orders at a given stage (placed, confirmed, preparing, ready, served, and so on) |
| Date range | Today, this week, this month, or a custom start and end date |
| Waiter / staff | Show orders for a specific staff member |
| Shift | Show orders tied to a particular shift |
| Order type | Dine-in, takeaway, or delivery |
Live updates and sound alerts
The list can poll for new orders automatically and play a sound alert when one arrives, so you do not have to refresh. You can turn live polling on or off and adjust how often it checks.Working with an order’s detail
Tap an order to open the detail view. It shows the complete order in one place and is where every change to that order happens.Full breakdown
The detail view lays out everything on the order:- Items with price, quantity, modifiers, and per-item tax
- Subtotal
- Discount with its amount and reason
- Taxes, both per-item and order-level
- Extra charges such as delivery or service charges
- Total
- Payments, each with method, amount, and time
- Refunds, each with its reason, recorded against a payment
- Customer name and phone, table, waiter, delivery address, and delivery executive where they apply
- Payment status indicator
Change the order status
You can move an order through its stages from the detail view: confirm it, send it to the kitchen (KOT), mark it preparing, mark it ready, mark it served or delivered, and mark it paid or cancelled. The available next steps follow your restaurant’s status flow.oFatoura tracks order stages in a fixed sequence. You will only see the transitions that make sense for where the order is now.
Edit the order
With Update Order permission you can:Add or remove items
Adjust what’s on the order, including adding new items or removing existing ones.
Assign a delivery executive
For delivery orders, assign the delivery staff member who will handle it. See Delivery Executives and Logistics.
Payments and refunds
From the detail view you can view and manage payments, take new payments, and process refunds against a specific payment. Voiding or editing a payment, voiding a refund, and large or older refunds may prompt for a manager override.Taking Payments, Splits, and Tips
Record single or split payments, change, and tips.
Voiding Items and Processing Refunds
Void items and refund part or all of an order.
Cancel or delete
- Cancel with a reason when an order should not proceed. You choose a reason so the cancellation is recorded.
- Delete removes the order from active lists. Deleted orders are not gone for good and can be reviewed and restored. See Recovering Deleted Orders and KOTs.
Audit trail
Every order keeps an audit trail showing who did what and when, including status changes, edits, payments, refunds, and voids. Use it to answer “who changed this and why” questions during a shift or a review.Related
Creating Orders on the POS
Build a new order from the web register.
Web POS and Orders Overview
How the POS and order tools fit together.
Recovering Deleted Orders and KOTs
Restore or permanently remove deleted orders.
Delivery Executives and Logistics
Manage and assign delivery staff.