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Staff members are the people who log in to your restaurant — managers, waiters, cashiers, and kitchen staff. You add and manage them from the web admin dashboard in your browser. Each staff member gets their own login, a role that controls what they can do, and one or more branches they work at. You’ll find staff under Customers / Staff > Staff in the sidebar.
Permissions. To open the staff page you need the Show Staff Member capability. Changing a staff member’s role needs Update Staff Member, and removing someone needs Delete Staff Member. Assigning a staff member to more than one branch needs Manage Staff Branch Assignments.

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Adding a new staff member

1

Open the staff page

Go to Customers / Staff > Staff in the sidebar, then start the add-staff form.
2

Enter their details

Fill in the staff member’s information:
FieldNotes
NameRequired.
EmailRequired. Must be unique within your restaurant — no two staff can share the same email. This is also their login.
PasswordRequired. They use this with their email to sign in.
Phone codePick the country code; you can search the dropdown.
Phone numberRequired, 8–20 digits.
3

Assign branches

Choose which branch or branches the staff member works at, and mark one as their primary branch. If you can assign more than one branch, you’ll see a multi-select with a primary option.
Assigning multiple branches requires the Manage Staff Branch Assignments capability. Without it, the branch options are limited to the branches you yourself can assign.
4

Choose a role

Pick a role from the dropdown. The role decides what this person can see and do. The list shows the roles you’re allowed to assign — the Super Admin role is never offered here.
If the role you want isn’t in the list, create it first. See Creating roles and applying permission tiers.
5

Save

Save the new staff member. A welcome email with their login details is sent automatically, so they can sign in right away.
Your plan includes a limit on how many staff accounts you can have. If you’ve reached it, creating a new staff member is blocked until you remove someone or upgrade your plan. See Upgrading your plan and offline payment requests.

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The staff list

The staff page shows everyone on your team, with their name, email, phone, and current role. It’s scoped to the branch you’re working in: you see staff assigned to the current branch, plus any not tied to a specific branch.
Use the search box to find a staff member by name or email. The list is paged, showing 10 staff at a time.
Each staff member has a role dropdown. Pick a new role to reassign them on the spot. This needs the Update Staff Member capability.
Deleting a staff member needs the Delete Staff Member capability.
You can’t delete a staff member who still has an open shift. Have them close their shift first, then remove the account.
If exporting is enabled for your plan, you can download the staff list as an Excel file for your records.

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Primary and secondary branches

A staff member can belong to more than one branch. The primary branch is their main location; secondary branches are additional places they’re allowed to work. This matters for multi-location restaurants where the same person covers more than one site. Branch assignment only appears when you have the Manage Staff Branch Assignments capability, and you can only assign branches you yourself have access to.
The staff list you see reflects your current active branch. If a staff member seems to be missing, check which branch you’re working in. See Switching active branch in the web admin.

Roles and permission tiers

Create custom roles and apply Starter, Standard, or Advanced permission presets.

Per-user permission overrides

Grant or deny individual permissions for one staff member.

Staff attendance records

Review, approve, and export staff check-in and check-out times.

Branches and operating hours

Set up the branches you assign staff to.