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The Printers hub is your central control panel for everything print-related — adding and naming printers, designing your receipt, checking which devices can reach which printers, diagnosing hardware issues, and reviewing past print jobs. The Devices section lets you see which tablets or phones are signed in and remotely sign them out when needed.
You need the Manage Settings permission to work in the Printers hub. Signing devices out requires the Manage Device Users permission.

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Printers hub

Open Settings → Printer Configurations in the web admin. You will see a row of sub-tabs across the top:

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Printers tab — adding and editing printers

1

Open the Printers tab

Go to Settings → Printer Configurations and make sure the Printers tab is selected.
2

Add a printer

Click Add printer (or the equivalent add button). Fill in:
  • Printer name — a label you recognise, e.g. “Kitchen 1” or “Counter Receipt”.
  • Type — the category of printer (receipt, kitchen/KOT, etc.).
  • Transport method — how the app communicates with the hardware (for example, over the local network or via USB).
  • Claim mode — controls which device or devices are allowed to send jobs to this printer.
3

Save and test

Save the printer record. Then assign it to one or more devices on the Devices tab and check the Health tab to confirm the printer is reachable.
To edit a printer, click its row and update the fields. To remove one, use the delete option — this also removes it from any device assignments.

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Receipt tab — template and self-serve timeout

On the Receipt sub-tab you can adjust:
  • Receipt template — edit the layout and content of printed receipts (header text, footer, which fields appear).
  • Self-serve seconds — how many seconds a self-serve kiosk waits before printing automatically; set to 0 to disable the timeout.
  • Arabic receipt support — toggle this on if your receipts need to print in Arabic (right-to-left layout). Make sure the printer’s paper width supports it before enabling.
After changing the receipt template, print a test receipt from the Jobs Log tab (reprint any recent job) to verify the layout looks correct before your next service.

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Devices tab — pairing devices to printers

The Devices sub-tab shows every ePOS device that has connected to this branch. From here you can:
  • Assign one or more printers to a specific device so that device knows which hardware to use.
  • Remove a pairing if a device is moved to a different station or printer.
Each device entry shows its platform (iOS, Android, Windows), the user currently signed in, and its session status.

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Reach Matrix tab

The reach matrix is a grid that maps every device against every printer. A cell indicates whether that device can successfully reach that printer on the network.
  • Green / filled — reachable.
  • Empty / flagged — the device has not confirmed connectivity.
The tab also surfaces pending suggestions — recommended pairings based on observed connectivity — which you can accept or dismiss.
A device appearing in the matrix does not mean it is currently signed in; it means it has connected at some point. Check the Devices tab for live session status.

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Health tab

The Health tab shows a live status summary for each registered printer: A warning icon on any indicator means that printer needs attention before it can reliably complete jobs.

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Jobs Log tab

The Jobs Log lists recent print jobs across all printers for the branch. Each row shows:
  • The job type (receipt, KOT, etc.)
  • The printer it was sent to
  • Its status (completed, failed, pending)
  • A timestamp
Use the Reprint action on any row to resend that job to the same printer — useful when a receipt jams or a KOT goes missing.
If a printer shows repeated failed jobs, switch to the Health tab to check paper and cover status before reprinting.

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Policy tab

The Policy tab contains settings that govern how printing behaves across the branch — for example, rules around automatic printing, fallback behaviour, and job retention. Review and adjust these to match your kitchen and counter workflows.

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Device Management

Settings → Devices (or the Devices sub-tab within the Printers hub) shows all Flutter ePOS terminal sessions currently or recently active for your branch.
You need the Manage Device Users permission to sign devices out.
Each row in the device list shows:
  • Device platform — iOS, Android, or Windows.
  • Signed-in user — the staff account currently using that device.
  • Session status — active or idle.
  • Last seen — the timestamp of the most recent activity.

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Signing out a device

1

Find the device

Locate the device in the list. You can identify it by platform, user, and last-seen time.
2

Sign it out

Click Sign out next to that device. The session ends immediately; the staff member will need to sign in again to use the ePOS app on that device.
Signing out a device during an active order will interrupt that session. Confirm with the waiter before signing out a device that is in use.