You need the Manage Settings permission to work in the Printers hub. Signing devices out requires the Manage Device Users permission.
Printers hub
Open Settings → Printer Configurations in the web admin. You will see a row of sub-tabs across the top:| Tab | What it covers |
|---|---|
| Printers | Add, edit, and delete printer records |
| Receipt | Receipt template and self-serve timeout |
| Devices | Pair devices to printers |
| Reach Matrix | Visual grid showing which devices can reach which printers, plus pending suggestions |
| Health | Live paper, cover, and cutter status per printer |
| Jobs Log | History of print jobs with reprint option |
| Policy | Printing policy and behavior rules |
| Help | Guided reference within the hub |
Printers tab — adding and editing printers
Open the Printers tab
Go to Settings → Printer Configurations and make sure the Printers tab is selected.
Add a printer
Click Add printer (or the equivalent add button). Fill in:
- Printer name — a label you recognise, e.g. “Kitchen 1” or “Counter Receipt”.
- Type — the category of printer (receipt, kitchen/KOT, etc.).
- Transport method — how the app communicates with the hardware (for example, over the local network or via USB).
- Claim mode — controls which device or devices are allowed to send jobs to this printer.
Receipt tab — template and self-serve timeout
On the Receipt sub-tab you can adjust:- Receipt template — edit the layout and content of printed receipts (header text, footer, which fields appear).
- Self-serve seconds — how many seconds a self-serve kiosk waits before printing automatically; set to 0 to disable the timeout.
- Arabic receipt support — toggle this on if your receipts need to print in Arabic (right-to-left layout). Make sure the printer’s paper width supports it before enabling.
Devices tab — pairing devices to printers
The Devices sub-tab shows every ePOS device that has connected to this branch. From here you can:- Assign one or more printers to a specific device so that device knows which hardware to use.
- Remove a pairing if a device is moved to a different station or printer.
Reach Matrix tab
The reach matrix is a grid that maps every device against every printer. A cell indicates whether that device can successfully reach that printer on the network.- Green / filled — reachable.
- Empty / flagged — the device has not confirmed connectivity.
Health tab
The Health tab shows a live status summary for each registered printer:| Indicator | What it means |
|---|---|
| Paper | Whether the printer has paper loaded and is not near the end of the roll |
| Cover | Whether the printer cover or casing is properly closed |
| Cutter | Whether the auto-cutter is functioning normally |
Jobs Log tab
The Jobs Log lists recent print jobs across all printers for the branch. Each row shows:- The job type (receipt, KOT, etc.)
- The printer it was sent to
- Its status (completed, failed, pending)
- A timestamp
Policy tab
The Policy tab contains settings that govern how printing behaves across the branch — for example, rules around automatic printing, fallback behaviour, and job retention. Review and adjust these to match your kitchen and counter workflows.Device Management
Settings → Devices (or the Devices sub-tab within the Printers hub) shows all Flutter ePOS terminal sessions currently or recently active for your branch.You need the Manage Device Users permission to sign devices out.
- Device platform — iOS, Android, or Windows.
- Signed-in user — the staff account currently using that device.
- Session status — active or idle.
- Last seen — the timestamp of the most recent activity.
Signing out a device
Find the device
Locate the device in the list. You can identify it by platform, user, and last-seen time.