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The Payments section of the web admin gives you a full record of every payment taken across your orders — who paid, how much, which method, and when. A separate tab surfaces any orders that were left outstanding so nothing slips through.
You need the Show Payments permission to access this section. Contact your account administrator if you cannot see the Payments menu item in the sidebar.

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Payments list

1

Open the Payments section

In the sidebar, go to Payments. The first tab — Payments — loads automatically and shows all recorded payments in reverse chronological order.
2

Review payment details

Each row in the list shows:
ColumnWhat it contains
Payment IDUnique reference for this payment record
AmountPayment amount in your configured currency
Payment methodHow the customer paid (see full list below)
Transaction IDGateway or reference number, if applicable
Order numberThe order this payment is linked to
Date and timeWhen the payment was recorded
3

Search for a specific payment

Use the search bar at the top of the list to find payments by ID, amount, or transaction details. Results update as you type.
4

Open the linked order

Click on a payment row to navigate to the related order, where you can see the full order breakdown, items, and any other payments against it.
5

Export to Excel

Select the Export button to download the current list as an Excel file. The export reflects any active search filter, so you can narrow the data before exporting.

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Accepted payment methods

Payments in the list can show any of the following methods, depending on what is enabled for your account:
  • Cash
  • Card
  • UPI
  • Bank transfer
  • Due (recorded as outstanding, not yet collected)
  • Online gateways: Stripe, Razorpay, PayPal, Paystack, Payfast, Paymob, Xendit, Flutterwave, AmwalPay
  • Any custom offline methods configured in your payment settings
To set up or change which payment methods are available to your staff, see Configuring Payment Methods and Gateways.

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Due payments

The Due Payments tab shows every payment where the method was recorded as due — meaning the customer owed the amount but it was not collected at the time of the transaction. This is useful for tracking credit sales or partial payments.
1

Switch to the Due Payments tab

While in the Payments section, click the Due Payments tab at the top of the page.
2

Check the total outstanding

At the top of the tab you will see the total amount outstanding across all due payment records. This gives you an at-a-glance figure for how much is owed to your restaurant.
3

Review individual records

Each row shows:
ColumnWhat it contains
Due payment IDUnique reference for this due record
Amount dueThe outstanding amount for this transaction
Order numberThe order this due payment is linked to
Date recordedWhen the due payment was logged
4

Navigate to the related order

Click on a row to open the linked order. From the order detail you can record a new payment to settle the outstanding balance.
The Due Payments tab shows only payments that were recorded using the due method. Partial payments where the remainder was left unpaid will appear here. To collect the outstanding amount, open the linked order and process a new payment for the balance.