You need the Manage Settings permission to view or change delivery settings. To reach this screen, go to Settings > Delivery Settings in the web admin and choose the branch you want to configure.
Enable or disable delivery
The first toggle on the page turns delivery on or off for the selected branch. When delivery is off, customers cannot place delivery orders from that branch and no delivery fee is calculated.Fee type
Choose how the delivery fee is calculated. There are three options:| Fee type | How it works |
|---|---|
| Fixed | Every delivery order carries the same flat fee, regardless of distance. |
| Distance-based | The fee is calculated by multiplying the distance from the branch to the customer by a rate you set. |
| Tiered | You define distance bands, each with its own fee. The customer is charged the fee for the band their address falls into. |
Fixed fee
When you select Fixed, enter the amount in the Fixed Fee field. This amount is added to every delivery order.Distance-based rate
When you select Distance-based, enter your Per Distance Rate. This rate is multiplied by the number of kilometres (or miles) between your branch and the delivery address.Tiered fee bands
When you select Tiered, a section appears where you can add distance tiers, each with a fee. Add as many tiers as you need to cover your delivery zone.Maximum delivery radius
Set the furthest distance you will deliver to in the Max Radius field (default: 5). Use the Unit dropdown to choose between kilometres and miles. Orders placed from addresses beyond this radius will not be accepted for delivery.Free delivery thresholds
You can waive the delivery fee automatically under two conditions — you can use either or both together:- Free Delivery Over Amount — if the order subtotal exceeds this value, delivery is free.
- Free Delivery Within Radius — if the customer’s address is within this distance from the branch, delivery is free.
Delivery schedule
Restrict delivery to specific hours using the schedule fields:- Delivery Schedule Start — the earliest time delivery orders can be placed.
- Delivery Schedule End — the latest time delivery orders can be placed.
Estimated arrival time (ETA)
oFatoura can show customers an estimated delivery time. Two settings control this calculation:- Average Delivery Speed — the typical speed of your delivery riders in km/h (default: 30). The system divides the delivery distance by this speed to estimate travel time.
- Additional ETA Buffer Time — extra minutes added on top of the travel-time estimate to account for order preparation and handover. Enter 0 if you do not want a buffer.
Minimum order amounts
Set the smallest order value you will accept:- Min Order Amount — Delivery — applies to delivery orders. Orders below this amount cannot be placed for delivery.
- Min Order Amount — Pickup — applies to pickup orders. Orders below this amount cannot be placed for pickup.