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When an order or kitchen ticket (KOT) is deleted, it is not gone right away. It moves to the Deleted Orders manager, where you can review it, restore it back into your live orders, reprint its bill, or remove it for good. This gives you a safety net for accidental deletions and a clean way to clear out records you no longer need. This page describes the web admin (browser dashboard).
A deleted order is “soft deleted”—hidden from your normal order and KOT lists but still recoverable here until you permanently delete it or your retention policy purges it.

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Permissions

To open and use the Deleted Orders manager, staff need:
  • Show Order — to view the list of deleted orders and KOTs.
  • Delete Order — to restore, reprint, or permanently delete records.
If a staff member cannot see the Deleted Orders option, check that their role includes these permissions. See Roles and permission tiers.

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Opening the Deleted Orders manager

1

Go to Orders

In the left sidebar, open Orders.
2

Open Deleted Orders

Choose Deleted Orders to open the recovery view. It lists every order and kitchen ticket that has been deleted but not yet permanently removed.

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Finding a deleted record

The manager gives you search and a type filter so you can locate the right record quickly.
  • Search by order or KOT number, customer name, or total amount.
  • Filter by type to narrow the list to All, Orders, or KOTs.
Each row shows the details you need to confirm you have the right record:
FieldWhat it tells you
Order / KOT numberWhich record this is
Customer nameWho the order was for
Total amountThe order value
Deleted atWhen it was deleted
Deleted byWhich staff member deleted it
The Deleted by and Deleted at columns are your audit trail for “who removed this and when”—useful before you decide to restore or purge a record.

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Restoring an order or KOT

Restoring returns the record to your live orders or kitchen tickets so it appears in the normal lists again.
1

Locate the record

Search or filter to find the order or KOT you want to bring back.
2

Restore

Restore a single record from its row, or select multiple records and restore them together in bulk.

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Reprinting a bill before purge

You can print the bill from a deleted order without restoring it first. This is handy when a customer needs a receipt for an order that was already removed, or when you want a paper copy before permanently deleting the record.
1

Find the deleted order

Use search or the type filter to locate it.
2

Print the bill

Choose the print option on the order to send its bill to your printer.
Reprinting is available while the order is still in the Deleted Orders manager. Once a record is permanently deleted, it can no longer be reprinted or restored.

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Permanently deleting records

Permanent (hard) deletion removes the order or KOT for good. Use it to clear out records you are sure you will never need again.
1

Select the records

Pick a single record, or select several for a bulk action.
2

Permanently delete

Confirm the permanent deletion. The records are removed from the manager.
Permanent deletion cannot be undone. Once a record is hard-deleted you cannot restore it or reprint its bill. Reprint anything you might need first.

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Automatic purge

Deleted records do not stay in the manager forever. A retention policy can automatically purge soft-deleted orders and KOTs after a set number of days, so the manager clears itself over time even if you take no action.
If you need a record back, restore or reprint it before it ages out of the retention window.

Finding orders and order detail

Search, filter, and manage live orders before they are deleted.

Voiding items and refunds

Remove items or refund payments without deleting a whole order.

Kitchen tickets and printing

How KOTs are created and printed for the kitchen.

Roles and permissions

Control who can delete and recover orders.