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The POS register is the main point-of-sale screen in the web admin. You use it to build an order from your menu, choose how the order will be served, apply any discounts or extra charges, and save it. Open it from POS in the left sidebar.

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How the register is laid out

The register uses a two-column layout:
  • Left side — the menu. Browse your categories, use the search bar to find an item by name, and tap a category to filter what’s shown. Tap any item card to add it to the order.
  • Right side — the cart. This is the order you’re building. It lists the items you’ve added, their quantities, the running total, and the controls for order type, table, discounts, charges, and notes.
Items, categories, variations, and modifiers all come from your menu setup. If something is missing or priced wrong here, fix it in the menu, not on the register. See Adding and Editing Menu Items and Variations, Modifier Groups, and Item Modifiers.

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Permissions

  • Staff need the Create Order permission to start and save a new order, and Update Order to change an existing one.
  • Applying a discount requires the Apply Promotion Discount permission; managing discount rules more broadly uses Manage Promotion Discount.
  • Choosing a table for a dine-in order requires permission to view tables.
  • To open or edit an order started by another staff member, the Open Others Orders permission is needed.

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Adding items to the order

1

Find the item

Tap a category on the left to narrow the list, or type into the search bar to find an item by name.
2

Choose a variation (if the item has one)

Some items come in sizes or formats — for example Small, Medium, and Large. When you tap an item that has variations, a chooser appears. Pick the variation you want; the price updates to match that variation.
3

Select modifiers (if the item has them)

If the item has modifier groups — such as Toppings, Sauce, or Spice Level — they appear so you can build the item the way the customer wants. Some groups let you pick one option, others let you pick several. Required groups must be answered before the item can be added. Chargeable options add their price to the item.
4

Add to the cart

Confirm your choices and the item lands in the cart on the right.
5

Adjust quantity

In the cart, increase or decrease the quantity for any line as needed.
Variations can carry their own modifiers, separate from the base item’s. If you change the size after selecting toppings, double-check the modifier choices still match what the customer asked for.

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Choosing the order type

Every order is one of three types, selected in the cart:
Order typeUse it for
Dine-inA customer eating in; you assign a table.
TakeawayA customer collecting the order to take away.
DeliveryAn order being delivered to the customer.
The order type also determines which extra charges and fees apply (see below).

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Selecting a table for dine-in

For a dine-in order, open the table picker on the left to assign the order to a table.
  • Tables are grouped by dining area, so you can see what’s free in each section of the floor.
  • Only active, available tables are offered — a table that already has a running order won’t be selectable.
  • After you save the order, the table list refreshes so its status stays accurate for the next person.
If someone else grabs the same table at the same moment, you may see an “already in use” conflict. Pick another free table or check the existing order on that table before continuing.
For setting up areas and tables, see Managing Dining Areas and Managing Tables and Waiter Assignments.

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Order notes and waiter

  • Order notes let you add a free-text instruction for the whole order.
  • The waiter/staff selector records who the order belongs to. This matters for ownership and reporting — orders are tied to the staff member who took them.

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Extra charges and delivery fee

  • Extra charges are added to the order based on its order type (for example a service charge). Which charges apply is controlled by your branch configuration.
  • For delivery orders, a delivery fee is added. The default fee comes from your branch delivery settings.
You can remove a charge from an order if it shouldn’t apply. For how delivery fees are configured, see Branch Delivery Settings.

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Applying a discount

You can discount an order in two ways:
Subtract a set amount from the order total — for example, a flat discount off the bill.
Subtract a percentage of the order total.
When you apply a discount you can also record discount given by — the staff member who authorized it — so the discount is attributable later. You can remove a discount from the order if it was added in error.
Applying discounts requires the Apply Promotion Discount permission. Staff without it won’t see or be able to use the discount controls.

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Saving and resetting

1

Review the cart

Check the items, quantities, order type, table (for dine-in), charges, and any discount.
2

Save the order

Save to submit the order. Dine-in tables update their availability once the order is saved.
3

Start fresh

Reset the register to begin a new order with an empty cart.
Saved orders appear in the order list, where you can take payment, send tickets to the kitchen, and track status.

Finding Orders and Managing Order Detail

Search saved orders and work through the full order detail view.

Taking Payments, Splits, and Tips

Collect payment, split a bill, and add tips.

Kitchen Tickets (KOT) and Printing

Send orders to the kitchen and print tickets.

Variations, Modifiers, and Item Modifiers

Set up the variations and modifiers that appear on the register.