Signing in with email and password
The first time you open the app on a device, you sign in with your oFatoura account email and password.Enter your email and password
Type the email address and password for your oFatoura staff account — the same credentials you use for the web dashboard.
Optionally turn on Remember Me
Turning on Remember Me saves your email address on this device so you do not have to retype it next time. Your password is never stored — only the email is remembered for convenience.
Once you are signed in, the app connects to live updates (so tables, orders, and kitchen tickets refresh in real time) and sets up printing for your device. This happens automatically in the background right after login.
If sign-in fails
If your email or password is wrong, or the device cannot reach the server, the app shows an error message and keeps you on the sign-in screen. Check the following:- Make sure the email and password are correct (passwords are case-sensitive).
- Confirm the device has a working internet connection.
- If you have forgotten your password, ask an administrator to help reset it, or change it from the app settings once you are signed in.
Setting up a Quick PIN
A Quick PIN is a short numeric code (4 to 8 digits) that lets you unlock the app and switch users quickly without typing your full password each time. To set or change your Quick PIN, go to your security settings in the web dashboard and choose Quick PIN. Once it is saved, you can use it to unlock the app and switch users on any device you sign in to.If you have not set a Quick PIN yet, the app falls back to your email and password for unlocking and switching. Setting a PIN simply makes day-to-day use faster.
App lock and idle timeout
The app can lock itself so that an unattended device does not stay open. When locked, the app keeps your work in place — your tables, carts, and open orders are preserved — and only asks for your PIN (or password) to get back in.Locking the screen
- Lock now: tap the lock icon in the top bar of any screen to lock immediately.
- Lock on idle: the app locks automatically after a period of inactivity, based on your chosen timeout.
- Lock on background: the app locks as soon as you switch away from it, depending on your timeout setting.
Choosing the idle timeout
Open the app settings and set the App lock timeout to control how quickly the app locks itself:| Timeout | When the app locks |
|---|---|
| Immediate | Locks as soon as the app goes to the background |
| 30 seconds | Locks after 30 seconds of inactivity |
| 1 minute | Locks after 1 minute of inactivity |
| 5 minutes | Locks after 5 minutes of inactivity |
| 15 minutes | Locks after 15 minutes of inactivity |
The lock state is per device. Locking the app on one tablet does not lock it on another.
Unlocking the app
When the app is locked, enter your Quick PIN on the numeric keypad to unlock. You stay signed in as the same user, and everything you had open is exactly where you left it. If you have not set a Quick PIN, the app asks for your password instead.Offline unlock
You can still unlock with your Quick PIN even if the device temporarily loses its internet connection. The app keeps a secure copy of your PIN check so a brief network drop does not lock you out of your own session.Switching users without signing out
Several staff often share one device across a shift. The app lets you hand the device to another team member without a full logout, so nobody loses their open tables or carts.Open the user switcher
From the lock screen or the user menu, choose to switch user. You see a grid of staff members who have already signed in on this device.
Pick a cached user and enter their PIN
Tap the team member you want to switch to and enter their Quick PIN. The app switches to that user without signing anyone out, and their work is preserved.
Switching users keeps each person’s session and data intact. It is not the same as signing out — open orders and carts are not discarded.