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Printer Settings let you add printers, assign them to receipts or KOTs, and set a default printer. Each printer needs a name and IP address (for network printers).

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Overview

  • Add receipt printers and KOT (kitchen) printers
  • Assign each printer to print Receipts, KOTs, or both
  • If using the Kitchen module: assign printers to specific kitchens
  • Set print format (thermal 56mm, 80mm, or non-thermal)
  • Set a default printer for receipts
  • Test that printers work

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Prerequisites

  • You need the printer’s IP address (usually found in printer settings or network config).
  • Printer must be on the same network as your computer/tablet.
  • You need permission to manage settings.

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Step-by-Step: Add a Receipt Printer

Printer settings
  1. Go to Settings and open the Printer tab.
  2. Click Add Printer or the add button.
  3. Enter:
    • Printer name – e.g., “Counter Receipt”
    • IP address – the printer’s IP (e.g., 192.168.1.100)
    • Port – usually 9100 (default for most network printers)
  4. Choose Print type or Printing choice:
    • Receipt – for customer receipts
    • KOT – for kitchen tickets
    • Both – if one printer does both (small setups)
  5. Choose Print format – Thermal 56mm, Thermal 80mm, or Non-thermal.
  6. If this is your main receipt printer, check Set as default.
  7. Click Save or Add.
  8. Test: place an order and complete payment to see if the receipt prints.

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Step-by-Step: Add a KOT Printer

  1. Go to Settings > Printer tab.
  2. Click Add Printer.
  3. Enter name and IP address (e.g., “Kitchen Grill”).
  4. Choose Print type: KOT (or Both if it also prints receipts).
  5. If you use the Kitchen module: you may assign this printer to a kitchen here or in Kitchens > Kitchen Settings.
  6. Choose print format (usually Thermal 80mm for KOT).
  7. Click Save.
  8. Test: add items in POS, send to kitchen, and check that the KOT prints.

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Step-by-Step: Assign Printer to Kitchen (Kitchen Module)

  1. If you use multiple kitchens, go to Kitchens > Kitchen Settings.
  2. Edit a kitchen.
  3. In Select Printer, choose the printer for that kitchen.
  4. Save. KOTs for that kitchen will print there.

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Common Issues

IssueWhat to do
No printCheck IP address, port (9100), and that the printer is on.
Wrong printerEdit the printer and ensure correct Receipt/KOT assignment.
Default printer errorOnly one printer can be default; uncheck another first.
KOT conflictEach kitchen can have only one printer; don’t assign the same KOT to two printers.
Network troubleshooting: If the printer doesn’t respond, ping the IP address from your device—if ping fails, check network connectivity and printer power. Printer IP changes require updating settings; receipts will fail until updated. For multi-branch setups, printers are branch-specific—each branch needs its own printer configuration.

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End Result

  • Receipt and KOT printers are configured and tested.
  • Default receipt printer is set.
  • Kitchen printers (if used) are assigned to the correct kitchens or KOT type.