Overview
- Enable or disable item-level status (each item has its own status)
- Set default KOT status when sent to kitchen (Pending or Cooking)
- Control how the kitchen sees and updates order progress
Prerequisites
- You need permission to manage settings.
- Open Settings and the KOT tab.
Step-by-Step Actions
1. Open KOT Settings
- Go to Settings.
- Click the KOT tab (or KOT Settings).
- The KOT settings form opens.
2. Enable item-level status (optional)
- Find Enable item-level status or similar.
- On – each item on the KOT can have its own status (e.g., some cooking, some ready).
- Off – the whole KOT has one status (simpler for small kitchens).
- Read the description to choose what fits your kitchen.
3. Set default KOT status
- Find Default KOT status.
- Choose:
- Pending – kitchen must confirm they received it and start cooking.
- Cooking – assume cooking has started; kitchen can update to Ready.
- Click Save.
What Each Option Means
| Option | Effect |
|---|---|
| Item-level status On | Kitchen can mark each item (e.g., Burger ready, Fries still cooking). |
| Item-level status Off | Kitchen marks the whole KOT as ready when all items are done. |
| Default Pending | KOT shows as “pending” until kitchen taps Start Cooking. |
| Default Cooking | KOT shows as “cooking” immediately; kitchen taps Ready when done. |
Common Mistakes and How to Avoid Them
| Mistake | How to avoid |
|---|---|
| Wrong default status | Use Pending if kitchen must acknowledge; use Cooking if you want fewer taps. |
| Item-level on for simple kitchen | If you have one cook, item-level status may be unnecessary. |
End Result
- KOT behavior matches your kitchen workflow.
- Kitchen staff see and update status as configured.
- Tickets print and display correctly.