Direct print log

​

Overview

• View print job history
• Filter by date range
• See print status (success, failed, pending)
• Track print failures for troubleshooting
• Export the print log if needed

​

Prerequisites

• The Report module must be enabled.
• Printers should be configured in Settings.
• You need permission to view reports.

​

Step-by-Step Actions

​

1. Open Direct Print Log

1. In the left sidebar, expand Reports.
2. Click Direct Print Log.
3. The Direct Print Log page opens.

​

2. Set the date range

1. Choose start and end dates.
2. The list updates to show prints in that period.

​

3. View print records

1. Each row may show:
   • Date and time
   • Document type (e.g., Receipt, KOT, Report)
   • Order or reference
   • Printer name
   • Status (Success, Failed, Pending)
2. Use this to verify prints.

​

4. Find failed prints

1. Use the status filter (if available) to show only Failed.
2. Check the error or reason.
3. Fix the printer (e.g., paper, connection) and retry if possible.

​

5. Export the log (if available)

1. Click Export if offered.
2. Save for records or support.

​

Common Mistakes and How to Avoid Them

​

End Result

• You can see what was printed and when.
• You can troubleshoot print failures.
• Print activity is documented.