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Monitor printer activity for troubleshooting and security.

Log Details

  • Job ID: Unique reference for the print task.
  • Printer Name: Which device received the job (e.g., KITCHEN_1).
  • Status: Success, Failed, or Pending.
  • Time: Timestamp of the request.
  • Content: What was printed (Order #123).

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Accessing Logs

1

Navigate

Go to Reports > Direct Print Log.
Direct Print Log
2

Filter and Search

  • Date Range: Preset range or custom start/end.
  • Search: Search by printer/status/job id.
  • Status: Pending, Printing, Done/Completed, Failed.
  • Printer: Filter by response printer.
3

Review Job Details

Open View Details on a row to inspect full print-job information.
4

Troubleshoot

If a print did not complete, check the status:
  • Done/Completed: Job was processed.
  • Failed: Retry after checking printer connection, paper, and printer assignment.
Pro Tip: Use this log to verify if an order was sent to the kitchen, even if the chef says they did not receive it.

Printer Settings

Configure devices

Kitchen Display

Digital alternative (if Kitchen is enabled)