POS basics

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Overview

• Start new orders or open existing ones
• Select tables for dine-in
• Add menu items, sizes, modifiers, and notes
• Apply discounts and process payment
• Print receipts and Kitchen Order Tickets (KOT)

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Prerequisites

• Menu and Floor & tables completed
• Permission to create orders
• Active shift — Open a shift in Shift management if POS shows “No active shift”
• Correct branch selected (multi-branch setups)

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Take an order

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Open POS

1. Click POS in the left sidebar
2. The POS screen opens with menu on the left and order area on the right

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Select a table (dine-in)

1. Click Select Table or the table icon
2. Choose the table where the customer is sitting
3. The table is assigned to the order

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Add items

1. Use category tabs or search to find items
2. Click an item to add it
3. If it has variations (e.g. size), choose in the popup
4. If it has modifiers (e.g. Extra cheese), select and add
5. The item appears in the order panel with quantity and price

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Adjust quantity or remove

1. In the order panel, use + and − for quantity
2. Use Remove or trash icon to delete an item

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Add notes

1. Click the item or the note icon
2. Enter the note (e.g. “No onions”, “Extra spicy”)
3. Save — the note appears on the kitchen ticket

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Add a discount

1. Click Add Discount or the discount button
2. Enter the value (fixed amount or percent)
3. Click Save — the total updates

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Send to kitchen (KOT)

1. Click Send to Kitchen or KOT when items are ready
2. A Kitchen Order Ticket may print automatically
3. Order status updates

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Process payment

1. Click Pay, Checkout, or Bill
2. Select the payment method (Cash, Card, etc.)
3. Enter the amount if different from the total
4. Click Complete or Confirm Payment
5. A receipt may print automatically

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Start a new order

1. After payment, click New Order
2. Select a table again if the table is free

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Common mistakes

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Next steps