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KOT (Kitchen Order Ticket) workflow connects POS order entry to kitchen execution.

Ticket Lifecycle

  • Pending Confirmation: Ticket created and waiting for kitchen action.
  • In Kitchen: Preparation has started.
  • Food Ready: Items are ready to be served/picked up.
  • Cancelled: Ticket or items were cancelled.

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Sending Orders to Kitchen

1

Create Order in POS

Add items in POS and save/send the order into KOT flow.
2

Route to Kitchen Places

Items are assigned based on their configured kitchen place (when Kitchen module is enabled).
KOT Ticket Example
3

Track Status

Kitchen staff update ticket/item states as work progresses (for example, in kitchen, then food ready).
4

Handle Add-ons

If guests add more items later, the system creates additional KOT entries for the new items.
Configure printer and kitchen settings first to ensure KOT routing and output work as expected.

Printer Settings

Configure print behavior

Kitchen Display

Manage KOTs in kitchen views