> ## Documentation Index > Fetch the complete documentation index at: https://docs.ofatoura.com/llms.txt > Use this file to discover all available pages before exploring further. # Finding Orders and Managing Order Detail > Search and filter the Orders list, then open any order to review its full breakdown, change status, edit items, take payments, assign delivery, print, cancel, or delete from the web dashboard. The Orders list is where you find any order placed at your restaurant, and the Order detail view is where you manage it end to end. Both live in the web dashboard (browser), separate from the day-to-day order taking on the ePOS app. This page covers the web dashboard. For taking orders on a phone or tablet, see [Taking Table Orders on the ePOS App](/epos-app/taking-orders). ## Permissions What staff can do here depends on their permissions: * **Show Order** lets a staff member open the Orders list and view order detail. * **Update Order** lets them change status, edit items, customer, table, charges, notes, and delivery assignment. * **Delete Order** lets them cancel and delete orders. * **Open Others Orders** lets a waiter see and work on orders that someone else created. Without it, waiters see only their own. Some sensitive actions (such as voiding items after the kitchen has the ticket, or large or older refunds) also require a manager override. See [Manager Override PINs for Sensitive Actions](/staff/manager-override-pins). ## Finding orders in the list Open **Orders** from the left menu to see all orders for your active branch. By default, waiters see only **today's** orders. Managers and owners can widen the date range to see more. ### Search Use the search bar to find an order by: * Order number * Customer name * Customer phone number ### Filters Narrow the list with these filters: | Filter | What it does | | -------------- | ------------------------------------------------------------------------------------------ | | Status | Show only orders at a given stage (placed, confirmed, preparing, ready, served, and so on) | | Date range | Today, this week, this month, or a custom start and end date | | Waiter / staff | Show orders for a specific staff member | | Shift | Show orders tied to a particular shift | | Order type | Dine-in, takeaway, or delivery | Your chosen date range is remembered, so the list opens the same way next time you visit. Each row shows the order number, customer name, order type, table (for dine-in), status, and total. Tap any order to open its detail. ### Live updates and sound alerts The list can poll for new orders automatically and play a sound alert when one arrives, so you do not have to refresh. You can turn live polling on or off and adjust how often it checks. ## Working with an order's detail Tap an order to open the detail view. It shows the complete order in one place and is where every change to that order happens. ### Full breakdown The detail view lays out everything on the order: * **Items** with price, quantity, modifiers, and per-item tax * **Subtotal** * **Discount** with its amount and reason * **Taxes**, both per-item and order-level * **Extra charges** such as delivery or service charges * **Total** * **Payments**, each with method, amount, and time * **Refunds**, each with its reason, recorded against a payment * **Customer** name and phone, **table**, **waiter**, **delivery address**, and **delivery executive** where they apply * **Payment status** indicator ### Change the order status You can move an order through its stages from the detail view: confirm it, send it to the kitchen (KOT), mark it preparing, mark it ready, mark it served or delivered, and mark it paid or cancelled. The available next steps follow your restaurant's status flow. oFatoura tracks order stages in a fixed sequence. You will only see the transitions that make sense for where the order is now. ### Edit the order With Update Order permission you can: Adjust what's on the order, including adding new items or removing existing ones. Add or change the customer name and phone on the order. Reassign a dine-in order to a different table. Remove an individual extra charge that was added to the order. Record notes against the order. For delivery orders, assign the delivery staff member who will handle it. See [Delivery Executives and Logistics](/pos/delivery-executives). ### Payments and refunds From the detail view you can view and manage payments, take new payments, and process refunds against a specific payment. Voiding or editing a payment, voiding a refund, and large or older refunds may prompt for a manager override. Record single or split payments, change, and tips. Void items and refund part or all of an order. ### Print You can print the order or customer receipt straight from the detail view. See [Receipts and Printing Basics](/essential-setup/receipts-and-printing-basics) and [Kitchen Tickets (KOT) and Printing](/pos/kot-and-kitchen-print). ### Cancel or delete * **Cancel with a reason** when an order should not proceed. You choose a reason so the cancellation is recorded. * **Delete** removes the order from active lists. Deleted orders are not gone for good and can be reviewed and restored. See [Recovering Deleted Orders and KOTs](/pos/deleted-orders-recovery). Cancelling and deleting both need the right permission and are recorded in the audit trail. Use a clear reason so your records make sense later. ### Audit trail Every order keeps an audit trail showing who did what and when, including status changes, edits, payments, refunds, and voids. Use it to answer "who changed this and why" questions during a shift or a review. ## Related Build a new order from the web register. How the POS and order tools fit together. Restore or permanently remove deleted orders. Manage and assign delivery staff.