> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ofatoura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recovering Deleted Orders and KOTs

> Find soft-deleted orders and kitchen tickets in the web admin, restore them, reprint bills, or permanently remove them—single or in bulk.

When an order or kitchen ticket (KOT) is deleted, it is not gone right away. It moves to the **Deleted Orders** manager, where you can review it, restore it back into your live orders, reprint its bill, or remove it for good. This gives you a safety net for accidental deletions and a clean way to clear out records you no longer need.

This page describes the **web admin** (browser dashboard).

<Note>
  A deleted order is "soft deleted"—hidden from your normal order and KOT lists but still recoverable here until you permanently delete it or your retention policy purges it.
</Note>

## Permissions

To open and use the Deleted Orders manager, staff need:

* **Show Order** — to view the list of deleted orders and KOTs.
* **Delete Order** — to restore, reprint, or permanently delete records.

If a staff member cannot see the Deleted Orders option, check that their role includes these permissions. See [Roles and permission tiers](/staff/roles-and-tiers).

## Opening the Deleted Orders manager

<Steps>
  <Step title="Go to Orders">
    In the left sidebar, open **Orders**.
  </Step>

  <Step title="Open Deleted Orders">
    Choose **Deleted Orders** to open the recovery view. It lists every order and kitchen ticket that has been deleted but not yet permanently removed.
  </Step>
</Steps>

## Finding a deleted record

The manager gives you search and a type filter so you can locate the right record quickly.

* **Search** by order or KOT number, customer name, or total amount.
* **Filter by type** to narrow the list to **All**, **Orders**, or **KOTs**.

Each row shows the details you need to confirm you have the right record:

| Field              | What it tells you             |
| ------------------ | ----------------------------- |
| Order / KOT number | Which record this is          |
| Customer name      | Who the order was for         |
| Total amount       | The order value               |
| Deleted at         | When it was deleted           |
| Deleted by         | Which staff member deleted it |

<Tip>
  The **Deleted by** and **Deleted at** columns are your audit trail for "who removed this and when"—useful before you decide to restore or purge a record.
</Tip>

## Restoring an order or KOT

Restoring returns the record to your live orders or kitchen tickets so it appears in the normal lists again.

<Steps>
  <Step title="Locate the record">
    Search or filter to find the order or KOT you want to bring back.
  </Step>

  <Step title="Restore">
    Restore a single record from its row, or select multiple records and restore them together in bulk.
  </Step>
</Steps>

## Reprinting a bill before purge

You can print the bill from a deleted order without restoring it first. This is handy when a customer needs a receipt for an order that was already removed, or when you want a paper copy before permanently deleting the record.

<Steps>
  <Step title="Find the deleted order">
    Use search or the type filter to locate it.
  </Step>

  <Step title="Print the bill">
    Choose the print option on the order to send its bill to your printer.
  </Step>
</Steps>

<Note>
  Reprinting is available while the order is still in the Deleted Orders manager. Once a record is permanently deleted, it can no longer be reprinted or restored.
</Note>

## Permanently deleting records

Permanent (hard) deletion removes the order or KOT for good. Use it to clear out records you are sure you will never need again.

<Steps>
  <Step title="Select the records">
    Pick a single record, or select several for a bulk action.
  </Step>

  <Step title="Permanently delete">
    Confirm the permanent deletion. The records are removed from the manager.
  </Step>
</Steps>

<Warning>
  Permanent deletion cannot be undone. Once a record is hard-deleted you cannot restore it or reprint its bill. Reprint anything you might need first.
</Warning>

## Automatic purge

Deleted records do not stay in the manager forever. A retention policy can automatically purge soft-deleted orders and KOTs after a set number of days, so the manager clears itself over time even if you take no action.

<Info>
  If you need a record back, restore or reprint it before it ages out of the retention window.
</Info>

## Related

<Columns cols={2}>
  <Card title="Finding orders and order detail" icon="receipt" href="/pos/order-list-and-detail">
    Search, filter, and manage live orders before they are deleted.
  </Card>

  <Card title="Voiding items and refunds" icon="rotate-ccw" href="/pos/voids-and-refunds">
    Remove items or refund payments without deleting a whole order.
  </Card>

  <Card title="Kitchen tickets and printing" icon="chef-hat" href="/pos/kot-and-kitchen-print">
    How KOTs are created and printed for the kitchen.
  </Card>

  <Card title="Roles and permissions" icon="users" href="/staff/roles-and-tiers">
    Control who can delete and recover orders.
  </Card>
</Columns>