> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ofatoura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Web POS and Orders Overview

> Sell from the browser POS — create orders, take payments, process refunds and voids, send kitchen tickets, assign delivery staff, and recover deleted orders.

This section covers everything you do to sell from the browser dashboard: ringing up an order on the POS register, moving it through its lifecycle, collecting payment, handling refunds and voids, sending tickets to the kitchen, assigning delivery staff, and recovering anything that was deleted.

It's used day to day by waiters, cashiers, and managers. Most actions live under **POS** and **Orders** in the left menu. Sensitive actions (large refunds, voiding items the kitchen already received, recalling a ticket late) are gated by permissions and, where configured, a manager override PIN.

<Info>
  Each action checks the staff member's permissions. Throughout this section, "staff with the Process Payment permission" means the capability is described in plain words — your roles and permissions are set up under [Staff and Permissions](/staff/index).
</Info>

## How an order moves along

Every order travels a path from when it's first rung up to when it's paid or delivered:

<Steps>
  <Step title="Create">
    Add items on the POS register, choose the order type, and save the order.
  </Step>

  <Step title="Send to kitchen">
    The order is sent to the kitchen, which creates a kitchen ticket (KOT) automatically.
  </Step>

  <Step title="Prepare and serve">
    The kitchen marks items as cooking and then ready; the order moves through preparing, ready, and served or delivered.
  </Step>

  <Step title="Pay">
    Collect payment in full or in parts. When the balance reaches zero, the order is marked paid.
  </Step>
</Steps>

<Note>
  Behind the scenes, oFatoura tracks two related views of an order's progress: an internal billing state (for example draft, ticket sent, billed, paid, or canceled) and a customer-facing stage (for example placed, confirmed, preparing, ready, served, delivered, or cancelled). You don't manage these separately — the order detail screen keeps them in step for you as you move the order forward.
</Note>

## In this section

<Columns cols={2}>
  <Card title="Creating Orders on the POS" icon="receipt" href="/pos/creating-orders">
    Ring up an order: menu and cart, variations and modifiers, order type, table selection, charges, discounts, and saving.
  </Card>

  <Card title="Finding Orders and Managing Order Detail" icon="list" href="/pos/order-list-and-detail">
    Search and filter the orders list, then open an order to edit items, change status, print, cancel, delete, and review its audit trail.
  </Card>

  <Card title="Taking Payments, Splits, and Tips" icon="credit-card" href="/pos/payments-and-tips">
    Record payments by method, calculate change, add tips, split a bill, and handle due or partial payments.
  </Card>

  <Card title="Voiding Items and Processing Refunds" icon="rotate-ccw" href="/pos/voids-and-refunds">
    Void items before or after they reach the kitchen, and process refunds with reasons and manager override where required.
  </Card>

  <Card title="Kitchen Tickets (KOT) and Printing" icon="chef-hat" href="/pos/kot-and-kitchen-print">
    Manage kitchen tickets in the browser, mark items ready, bump and recall, and print orders and tickets to your printers.
  </Card>

  <Card title="Delivery Executives and Logistics" icon="truck" href="/pos/delivery-executives">
    Create delivery staff and assign them to delivery orders for tracking and dispatch.
  </Card>

  <Card title="Recovering Deleted Orders and KOTs" icon="trash-2" href="/pos/deleted-orders-recovery">
    Find soft-deleted orders and tickets, restore them, reprint bills, or permanently remove them.
  </Card>
</Columns>

## Related

* [Order Numbering, QSR Mode, and Order Types](/essential-setup/order-numbering-and-types)
* [Setting Up Taxes](/essential-setup/taxes)
* [Managing Tables and Waiter Assignments](/floor/tables)
* [Manager Override PINs for Sensitive Actions](/staff/manager-override-pins)
* [Taking Table Orders on the ePOS App](/epos-app/taking-orders)