> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ofatoura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Records and Due Payments

> View, search, and export all payments recorded against orders, and track outstanding balances from customers who paid on credit or partially.

The Payments section of the web admin gives you a full record of every payment taken across your orders — who paid, how much, which method, and when. A separate tab surfaces any orders that were left outstanding so nothing slips through.

<Note>
  You need the **Show Payments** permission to access this section. Contact your account administrator if you cannot see the Payments menu item in the sidebar.
</Note>

## Payments list

<Steps>
  <Step title="Open the Payments section">
    In the sidebar, go to **Payments**. The first tab — **Payments** — loads automatically and shows all recorded payments in reverse chronological order.
  </Step>

  <Step title="Review payment details">
    Each row in the list shows:

    | Column         | What it contains                            |
    | -------------- | ------------------------------------------- |
    | Payment ID     | Unique reference for this payment record    |
    | Amount         | Payment amount in your configured currency  |
    | Payment method | How the customer paid (see full list below) |
    | Transaction ID | Gateway or reference number, if applicable  |
    | Order number   | The order this payment is linked to         |
    | Date and time  | When the payment was recorded               |
  </Step>

  <Step title="Search for a specific payment">
    Use the search bar at the top of the list to find payments by ID, amount, or transaction details. Results update as you type.
  </Step>

  <Step title="Open the linked order">
    Click on a payment row to navigate to the related order, where you can see the full order breakdown, items, and any other payments against it.
  </Step>

  <Step title="Export to Excel">
    Select the **Export** button to download the current list as an Excel file. The export reflects any active search filter, so you can narrow the data before exporting.
  </Step>
</Steps>

### Accepted payment methods

Payments in the list can show any of the following methods, depending on what is enabled for your account:

* **Cash**
* **Card**
* **UPI**
* **Bank transfer**
* **Due** (recorded as outstanding, not yet collected)
* Online gateways: Stripe, Razorpay, PayPal, Paystack, Payfast, Paymob, Xendit, Flutterwave, AmwalPay
* Any custom offline methods configured in your payment settings

<Tip>
  To set up or change which payment methods are available to your staff, see [Configuring Payment Methods and Gateways](/payments/payment-methods-and-gateways).
</Tip>

***

## Due payments

The **Due Payments** tab shows every payment where the method was recorded as **due** — meaning the customer owed the amount but it was not collected at the time of the transaction. This is useful for tracking credit sales or partial payments.

<Steps>
  <Step title="Switch to the Due Payments tab">
    While in the Payments section, click the **Due Payments** tab at the top of the page.
  </Step>

  <Step title="Check the total outstanding">
    At the top of the tab you will see the **total amount outstanding** across all due payment records. This gives you an at-a-glance figure for how much is owed to your restaurant.
  </Step>

  <Step title="Review individual records">
    Each row shows:

    | Column         | What it contains                            |
    | -------------- | ------------------------------------------- |
    | Due payment ID | Unique reference for this due record        |
    | Amount due     | The outstanding amount for this transaction |
    | Order number   | The order this due payment is linked to     |
    | Date recorded  | When the due payment was logged             |
  </Step>

  <Step title="Navigate to the related order">
    Click on a row to open the linked order. From the order detail you can record a new payment to settle the outstanding balance.
  </Step>
</Steps>

<Warning>
  The Due Payments tab shows only payments that were recorded using the **due** method. Partial payments where the remainder was left unpaid will appear here. To collect the outstanding amount, open the linked order and process a new payment for the balance.
</Warning>

***

## Related

* [Configuring Payment Methods and Gateways](/payments/payment-methods-and-gateways)
* [Taking Payments, Splits, and Tips](/pos/payments-and-tips)
* [Recording Expenses and Categories](/payments/expenses)
* [Payments and Expenses Overview](/payments/index)