> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ofatoura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Item Promotions and Specials

> Run time-limited fixed or percentage discounts on individual menu items, highlight them in your shop, and track results in the Promotions report.

A promotion is a time-limited discount on a single menu item. You pick the item, choose a fixed amount or a percentage off, set the dates and times the offer runs, and switch it on. While a promotion is active, the item is highlighted in your online shop and the discount applies automatically. You manage promotions from the web admin in your browser.

<Note>
  Each menu item can have only **one** promotion at a time. When you create a promotion, items that already have one are hidden from the item list, so you won't accidentally double up.
</Note>

## Permissions

Working with promotions requires staff with the **Manage Promotion Discount** capability (in addition to being able to view menu items). If a team member can't see or change promotions, check that their role grants this capability.

## What you can set

| Field          | What it does                                                                                             |
| -------------- | -------------------------------------------------------------------------------------------------------- |
| Menu item      | The single item the discount applies to. Items that already have a promotion are excluded from the list. |
| Discount type  | **Fixed** (a set amount off) or **Percent** (a percentage off).                                          |
| Discount value | For percent, enter `0`–`100`. For fixed, enter the amount off (`0` or more, in your currency).           |
| Valid from     | The date and time the promotion starts. Uses your restaurant's time zone.                                |
| Valid to       | The date and time the promotion ends. Must be later than the "valid from" time.                          |
| Active         | A toggle to turn the promotion on or off without deleting it.                                            |

## Create a promotion

<Steps>
  <Step title="Open Promotions">
    In the sidebar, go to **Menu > Promotions**.
  </Step>

  <Step title="Start a new promotion">
    Choose to add a new promotion, then select the menu item you want to discount. Only items without an existing promotion appear in the list.
  </Step>

  <Step title="Choose the discount">
    Pick **Fixed** or **Percent**, then enter the discount value. Percentages are capped at 100.
  </Step>

  <Step title="Set the window">
    Set the **Valid from** and **Valid to** date and time. The end must be after the start. Times follow your restaurant's time zone.
  </Step>

  <Step title="Activate and save">
    Turn the **Active** toggle on and save. The promotion takes effect once it is active and the current time falls inside the window.
  </Step>
</Steps>

<Tip>
  You can prepare a promotion in advance: set a future start time and leave it active. It begins discounting only when the start time arrives and stops automatically at the end time.
</Tip>

## Manage existing promotions

From the Promotions list you can:

* **Edit** a promotion to change the discount, value, or dates.
* **Toggle active/inactive** to pause or resume an offer without losing its settings.
* **Delete** a promotion when you no longer need it, which frees the item to receive a new promotion.
* **Search by item name** to find a specific promotion quickly.
* **View** the discount amount and validity window at a glance.

## How promotions appear and get tracked

While a promotion is active and within its date window, the discounted item is highlighted in your online shop so customers notice the offer. The discount is applied to that item automatically.

To review how your promotions performed, check the **Promotion report**, which tracks the discounts your promotions delivered alongside your tax and discount totals.

<Warning>
  A promotion only applies when it is both **active** and inside its valid-from / valid-to window. If a discount isn't showing, confirm the toggle is on and that the current date and time fall within the window.
</Warning>

## Related

<CardGroup cols={2}>
  <Card title="Adding and Editing Menu Items" icon="utensils" href="/menu/menu-items">
    Set up the items you want to promote.
  </Card>

  <Card title="Discount Coupons for Online Orders" icon="ticket" href="/online-ordering/coupons">
    Offer code-based discounts at checkout instead of per-item promotions.
  </Card>

  <Card title="Tax, Discount, and Promotion Reports" icon="receipt" href="/reports/tax-discounts-promotions">
    Track how your promotions performed.
  </Card>

  <Card title="Menu Setup Overview" icon="book-open" href="/menu/index">
    See everything in the Menu Setup section.
  </Card>
</CardGroup>
