> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ofatoura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing kitchen tickets (all kitchens and per-kitchen)

> Monitor and manage kitchen order tickets (KOTs) from the web admin — either across every station at once or scoped to one kitchen — using filters, grouping, SLA timers, and cancellation tools.

The kitchen ticket board in the web admin gives you a live Kanban-style view of every kitchen order ticket (KOT) generated for your branch. You can watch all stations in one place, or drill into a single kitchen to focus on that station's workload.

<Note>
  You need the **Show Kitchen Place** and **Manage KOT** permissions to access these views. Staff without those permissions will not see the kitchen ticket screens.
</Note>

## The all kitchens view

Go to **Kitchen Places → All Kitchen KOT** in the sidebar. This page shows KOTs from every active kitchen station on a single board, making it easy for managers or expeditors to monitor the whole kitchen at once.

### Status columns

Tickets are organised into four columns based on where they are in the cooking flow:

| Column     | What it means                                     |
| ---------- | ------------------------------------------------- |
| Pending    | Ticket received, not yet picked up by the kitchen |
| In kitchen | Kitchen has started preparing the order           |
| Food ready | All items are prepared and ready for the server   |
| Served     | Order has been delivered to the table             |

### What each ticket shows

Each card on the board displays:

* KOT number and order number
* Waiter name
* Table code
* SLA due time — a countdown that turns urgent as the target time approaches
* Individual item statuses (if item-level status tracking is turned on in your KOT settings)

## The per-kitchen view

Go to **Kitchen Places → \[Kitchen Name]** in the sidebar. You land on a view that shows only the tickets routed to that specific station, along with the printer assigned to it. The layout and controls are identical to the all kitchens view — the difference is that a chef working at that station sees only their own queue.

## Filtering and finding tickets

Both views share the same set of controls at the top of the board.

### Date range

Use the date range selector to switch between today's tickets and the current week. This lets you review recent history without leaving the board.

### Filter by status

Open the status filter dropdown to narrow the board to tickets in a particular column — useful when you want to focus only on pending or food-ready tickets.

### Search

Type in the search box to find tickets by KOT number, order number, waiter name, or table code.

### Group by

Use the **Group by** selector to reorganise the board into logical sections:

* **None** — all tickets in a flat list within each column
* **Table** — tickets grouped by table code
* **Order type** — grouped by dine-in, takeaway, delivery, etc.
* **Kitchen** — grouped by station (most useful in the all kitchens view)

## Item-level status tracking

When item-level status is enabled in your KOT settings, each ticket expands to show the preparation status of every item on it individually. This lets the kitchen track which dishes are done before the whole ticket is ready.

<Tip>
  To turn item-level status on or off, go to **Settings → KOT Settings** and toggle **Enable Item Level Status**. Changes take effect immediately for new tickets.
</Tip>

## Cancelling a ticket

<Steps>
  <Step title="Open the ticket">
    Click on the KOT card you want to cancel to open its detail view.
  </Step>

  <Step title="Select cancel">
    Choose the cancel action from the ticket detail.
  </Step>

  <Step title="Pick a reason">
    Select a reason from the list of configured cancel reasons. You must choose a reason — the confirmation will not proceed without one.
  </Step>

  <Step title="Confirm">
    Confirm the cancellation. The ticket is removed from the active board.
  </Step>
</Steps>

<Warning>
  Cancelling a KOT cannot be undone from this screen. Make sure the correct ticket is selected before confirming. Cancel reasons are set up under **Settings → KOT Settings**.
</Warning>

## Permissions summary

| Capability                               | Permission required |
| ---------------------------------------- | ------------------- |
| View the kitchen ticket board (any view) | Show Kitchen Place  |
| Cancel a ticket or manage ticket state   | Manage KOT          |

## Related

* [Setting up kitchen stations](/kitchen/kitchen-places) — create and configure your kitchen stations and printer assignments
* [Assigning menu items to kitchens](/kitchen/routing-items) — control which station receives each item's ticket
* [KOT settings, cancel reasons, and marking items 86](/kitchen/kot-settings-and-86) — configure default KOT status, item-level tracking, and cancel reasons
* [Kitchen display (KDS) on the ePOS app](/epos-app/kitchen-display) — how kitchen staff bump and recall tickets from the waiter app