> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ofatoura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Your Restaurant Account Is Created

> Understand how the oFatoura team sets up your restaurant account, what details they collect during onboarding, and what you receive once your live account is ready.

Your oFatoura account is not something you sign up for on your own. Instead, the oFatoura sales team works with you to capture everything about your restaurant up front, then sets up a fully configured live account for you. This page explains what that process looks like from your side, so you know what to expect and what to have ready.

## The big picture

Setting up your account happens in three stages:

<Steps>
  <Step title="The sales team collects your details">
    An oFatoura representative gathers all of your restaurant's setup information using a guided onboarding form. This is usually done together with you, so the details are accurate from day one.
  </Step>

  <Step title="oFatoura reviews and approves">
    The completed setup is reviewed internally before anything goes live. If something needs to change, the sales team will follow up with you and adjust it.
  </Step>

  <Step title="Your live account is created and credentials are issued">
    Once approved, your live restaurant account is created automatically with all of your settings in place. You then receive your login details and everything you need to start using the system.
  </Step>
</Steps>

<Note>
  You do not need to configure any of this yourself during onboarding. The sales team enters it for you. Your hands-on setup begins after your account is live — see [Completing the Setup Checklist](/getting-started/post-provision-checklist).
</Note>

## What the onboarding form covers

To make sure your account works exactly the way your restaurant operates, the sales team captures a wide range of details. It helps to have this information ready before your onboarding session.

<AccordionGroup>
  <Accordion title="Restaurant identity" icon="store">
    Your restaurant name, contact email, phone number, address, country, time zone, and currency. This is the core identity of your account.
  </Accordion>

  <Accordion title="Taxes" icon="receipt">
    The tax names and rates you charge, and whether tax is applied to the whole order or to individual items.
  </Accordion>

  <Accordion title="Branch information" icon="map-pin">
    Your first branch's name, address, contact details, and location. You can learn more in [Branches and Operating Hours](/settings/branches-and-operating-hours).
  </Accordion>

  <Accordion title="Operating hours" icon="clock">
    The opening and closing times for each day of the week, including which days you are closed.
  </Accordion>

  <Accordion title="Customer site" icon="globe">
    Settings for your customer-facing ordering site: language, whether you are open for online orders, social media links, and your policy pages. See [Configuring the Customer Site](/online-ordering/customer-site-settings).
  </Accordion>

  <Accordion title="Reservations" icon="calendar">
    Whether reservations are enabled, the default reservation status, minimum party size, and related preferences. See [Reservation Settings](/settings/reservation-settings).
  </Accordion>

  <Accordion title="Delivery" icon="truck">
    Delivery fees, delivery radius, minimum order amounts, and preparation and delivery times. See [Branch Delivery Settings](/settings/delivery).
  </Accordion>

  <Accordion title="Order numbering" icon="hash">
    How your order numbers are formatted, including any prefix, date inclusion, and daily reset, plus quick-service mode if it applies to you. See [Order Numbering, QSR Mode, and Order Types](/essential-setup/order-numbering-and-types).
  </Accordion>

  <Accordion title="Receipt display" icon="file-text">
    What appears on your printed receipts — customer name, table, waiter, logo, tax, order type, font size, and footer text. See [Receipts and Printing Basics](/essential-setup/receipts-and-printing-basics).
  </Accordion>

  <Accordion title="Waiter app configuration" icon="tablet">
    How the ePOS waiter app behaves for your staff, including which payment methods are allowed, printing behavior, and approval thresholds. See [Waiter App (ePOS) Settings](/settings/waiter-app-settings).
  </Accordion>

  <Accordion title="Areas and tables" icon="layout-grid">
    Your dining areas, how many tables each one has, and the seating capacity per table. See [Floor and Tables Overview](/floor/index).
  </Accordion>

  <Accordion title="Staff members" icon="users">
    The people who will use the system, their roles, and the specific actions each one is allowed to perform. See [Adding and Managing Staff Members](/staff/adding-staff).
  </Accordion>

  <Accordion title="Plan and billing" icon="credit-card">
    Your chosen plan, billing cycle (monthly, annual, or lifetime), and any agreed pricing. See [Your Subscription, Plan, and Cancellation](/billing/subscription-and-plan).
  </Accordion>
</AccordionGroup>

<Tip>
  At least one staff member must be set up as an account administrator. This is the person who will have full access to manage your restaurant once the account is live.
</Tip>

## What you receive once your account is live

After your setup is approved, your live account is created automatically — including your branch, dining areas, tables, tax rules, receipt and printing settings, operating hours, staff accounts, and subscription. You then receive everything you need to get started:

<Columns cols={2}>
  <Card title="Your login address" icon="link">
    The web address where you and your managers sign in to the admin dashboard in a browser.
  </Card>

  <Card title="Staff passwords" icon="key">
    Login credentials for the staff members set up during onboarding, so they can sign in to the web admin or the ePOS app.
  </Card>

  <Card title="Table QR codes" icon="qr-code">
    QR codes are generated for every table you set up, ready for customers to scan and order.
  </Card>

  <Card title="Your areas and tables" icon="layout-grid">
    Your dining areas and tables are created in advance, so your floor plan is ready before your first shift.
  </Card>
</Columns>

<Warning>
  Keep your login address and staff passwords secure, and share each staff member's credentials only with that person. You can change passwords and manage who has access at any time from the web admin.
</Warning>

## Your next steps

Once you have your login details, you are ready to sign in and finish a few hands-on setup tasks:

<Steps>
  <Step title="Log in and verify your email">
    Sign in to the web admin and confirm your email if prompted. See [Logging In and Verifying Your Email](/getting-started/web-admin-login).
  </Step>

  <Step title="Complete the setup checklist">
    A guided checklist appears on first login to help you add menus and finish core setup. See [Completing the Setup Checklist](/getting-started/post-provision-checklist).
  </Step>

  <Step title="Get your team going">
    Share staff logins and, if your team uses the waiter app, point them to [Logging In, Quick PIN, and Switching Users](/epos-app/login-and-pin).
  </Step>
</Steps>

## Related

<CardGroup cols={2}>
  <Card title="Getting Started Overview" icon="compass" href="/getting-started/index" />

  <Card title="Logging In and Verifying Your Email" icon="log-in" href="/getting-started/web-admin-login" />

  <Card title="Completing the Setup Checklist" icon="list-checks" href="/getting-started/post-provision-checklist" />

  <Card title="What Is oFatoura and How It Fits Together" icon="info" href="/introduction/what-is-ofatoura" />
</CardGroup>