> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ofatoura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrading your plan and offline payment requests

> How to browse and purchase a higher plan through the web admin, and how to track offline payment requests (bank transfer or cash) you have previously submitted.

Use the **Upgrade License** flow to move your account to a higher plan and pay instantly online. If you paid by bank transfer or cash instead, you can check the status of those requests on the **Offline Request** tab.

## Upgrading your plan

When you upgrade, you choose a new plan, review its pricing and features, and complete payment through the secure checkout. Your license is activated as soon as the payment succeeds.

<Steps>
  <Step title="Open the billing settings">
    In the web admin, go to **Settings → Billing**, then open the **Plan Details** tab.
  </Step>

  <Step title="Click Upgrade License">
    Select the **Upgrade License** button. This opens the plan selection page.
  </Step>

  <Step title="Review available plans">
    Each plan card shows:

    * Plan name and description
    * Price and billing currency
    * Features included in that plan

    Compare the options and select the plan you want to move to.
  </Step>

  <Step title="Complete payment">
    You are taken to a secure checkout powered by either **Razorpay** or **Stripe** (depending on your region and the configuration set for your account). Follow the on-screen steps to enter your payment details and confirm.
  </Step>

  <Step title="Confirm activation">
    Once payment succeeds, your account license is updated to **paid** status and the new plan features become available immediately. You will see the updated plan name reflected on the Plan Details tab.
  </Step>
</Steps>

<Note>
  If the checkout does not open or you see an error, contact support — payment gateway credentials are configured at the platform level and may need to be enabled for your region.
</Note>

***

## Offline payment requests

If you have previously arranged a plan change through a bank transfer, cash payment, or another offline method, the **Offline Request** tab gives you a record of every request and its current approval status.

To view your offline payment requests, go to **Settings → Billing → Offline Request**.

### What you see

Each row in the list represents one request you submitted. The columns are:

| Column         | What it shows                                            |
| -------------- | -------------------------------------------------------- |
| Package        | Plan name and plan type (for example, monthly or annual) |
| Billing cycle  | The billing period the request covers                    |
| Payment method | The offline method you used (for example, bank transfer) |
| Created date   | When you submitted the request                           |
| Status         | Current state of the request                             |
| Download       | Button to re-download the proof file you uploaded        |

### Request statuses

* **Pending** — your request has been received and is waiting for review.
* **Verified** — your payment has been confirmed and your plan has been activated.
* **Rejected** — the request was not approved. Contact support for the reason and next steps.

<Tip>
  Use the **Download** button next to a request to retrieve a copy of the proof document (such as a bank receipt) that you submitted. Keep this for your own records.
</Tip>

<Warning>
  Offline requests are reviewed manually and may take additional time to verify. If your request stays in **Pending** for longer than expected, reach out to support with your proof of payment.
</Warning>

***

## Related

* [Your subscription, plan, and cancellation](/billing/subscription-and-plan)
* [Invoices, payment, and reminders](/billing/invoices-and-payment)
* [Billing and subscription overview](/billing/index)